Senior Retail Leader & Customer Experience Coach

Virgin Media O2; Coventry; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday – plus your birthday

EV lease and Cycle2Work schemes

Dental insurance and neurodiversityass

Discounts on broadband, TV and mobile

Virgin Family platform and O2 Priority

Job summary

Virgin Media O2 in Coventry is seeking a Senior Store Advisor to lead by example, coaching a retail team and owning day-to-day store operations. You’ll deliver exceptional customer experiences, nurture relationships, and spot opportunities to drive sales and commercial success.

In smaller stores you may act as a deputy to the Store Leader, taking ownership when they are away, while staying flexible across shifts including evenings and weekends. Training and development opportunities are provided.

Qualifications

• Proven retail sales experience and a track record of delivering commercial results.
• Strong commercial awareness with ability to spot opportunities to improve sales and customer outcomes.
• Excellent communication and interpersonal skills to influence, coach and support colleagues.
• Strong organisation and prioritisation in a fast-paced retail environment.
• Customer-first mindset with ownership, sound decisions and effective issue resolution.
• Understanding of retail operations and compliance standards; FCA knowledge is beneficial but training is provided.
• Flexibility, resilience and a positive approach to change and continuous improvement.

Responsibilities

• Lead by example and inspire the team to deliver outstanding sales and customer outcomes.
• Build meaningful customer relationships through expert advice and tailored solutions.
• Spot opportunities to grow performance, engagement, and drive commercial success.
• Coach and develop colleagues to build confidence and capability.
• Resolve complex customer issues with empathy and ownership.
• Support the leadership team in creating an inclusive, high-performing store environment.
• Maintain standards across compliance, process and customer experience.

Skills

Proven retail sales experience

Strong commercial awareness

Excellent communication and Interpers.

Strong organisation and prioritisation

Customer-first mindset

Retail operations & compliance basics

Flexibility & resilience

Job description

Virgin Media O2 in Coventry is seeking a Senior Store Advisor to lead by example, coaching a retail team and owning day-to-day store operations. You’ll deliver exceptional customer experiences, nurture relationships, and spot opportunities to drive sales and commercial success.

In smaller stores you may act as a deputy to the Store Leader, taking ownership when they are away, while staying flexible across shifts including evenings and weekends. Training and development opportunities are provided.