Senior Research & Policy Lead, Customer Insight

OFWAT; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A government regulatory authority in the United Kingdom is seeking a Senior Researcher to join their Casework Enforcement and Customers Directorate. This hybrid role is focused on developing social research projects and informing policy decisions. Ideal candidates will have a strong background in qualitative and quantitative research methodologies, coupled with excellent written and oral communication skills. You’ll contribute to monitoring customer-focused standards and collaborate closely with stakeholders to deliver impactful insights. The position offers excellent development opportunities and generous leave policies.

Benefits

Good employer pension contributions

25 days annual leave, increasing to 30

Access to exclusive discounts

Fees paid for professional memberships

Up to 3 volunteering days per year

Recognition vouchers scheme

Generous shared parental leave

Qualifications

• Proven experience in developing and delivering social research projects.
• Strong understanding of customer policy issues.
• Excellent analytical skills to derive insights from research.

Responsibilities

• Split time evenly between research and policy work.
• Collaborate with the Head of Customer Insight.
• Support monitoring of Licence Condition G.

Skills

Social research project delivery

Understanding of policy issues

Research methodologies

Analytical skills

Written and oral communication

Stakeholder management

Planning and project management

Job description

A government regulatory authority in the United Kingdom is seeking a Senior Researcher to join their Casework Enforcement and Customers Directorate. This hybrid role is focused on developing social research projects and informing policy decisions. Ideal candidates will have a strong background in qualitative and quantitative research methodologies, coupled with excellent written and oral communication skills. You’ll contribute to monitoring customer-focused standards and collaborate closely with stakeholders to deliver impactful insights. The position offers excellent development opportunities and generous leave policies.