Senior Remote Agentic AI Production Support Engineer

Ema Unlimited; Redruth; Remote; GBP 80.000 - 120.000; Vollzeit

Zusammenfassung

Ema Unlimited is building the world’s leading Agentic AI platform with offices in London, Bangalore, and Vancouver. The Senior Technical Support Specialist will own the health and reliability of deployed agentic AI systems, working closely with Engineering, Product, and Implementation to prevent incidents and improve production trust.

The role is full-time and remote, with compensation determined by location and experience.

Qualifikationen

• 6–9+ years in senior technical support, reliability, or production engineering roles.
• Support or reliability roles in AI / automation platforms.
• Familiarity with AWS / GCP / Azure.

Aufgaben

• Diagnose failures in multi-agent AI workflows and live AI systems.
• Lead RCA to prevent repeated incidents and improve on-call hygiene.
• Explain AI failures clearly to customers and engage cross-functional teams.
• Escalate to the right teams to resolve issues promptly and accurately.
• Contribute insights to product and reliability roadmaps.

Kenntnisse

Senior technical support

Production engineering

Cloud platforms familiarity

Tools

AWS

GCP

Azure

Jobbeschreibung

Ema Unlimited is building the world’s leading Agentic AI platform with offices in London, Bangalore, and Vancouver. The Senior Technical Support Specialist will own the health and reliability of deployed agentic AI systems, working closely with Engineering, Product, and Implementation to prevent incidents and improve production trust.

The role is full-time and remote, with compensation determined by location and experience.