Senior Production AI Support Engineer (Remote)

Ema Unlimited; Greater London; Hybride; GBP 70 000 - 110 000; Plein temps

Résumé du poste

Ema Unlimited Inc. is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and reliability of its production AI platform. This role sits at the intersection of AI behavior, integrations, and customer trust, partnering with Engineering, Product, and Implementation.

It is a full-time, remote-capable position based in London. You will lead incident responses, provide critical RCA, and ensure that issues are resolved with transparency and robust trainable learnings

Qualifications

• Senior technical escalation experience.
• Strong debugging and incident management.
• Excellent customer communication under pressure.

Responsabilités

• Own health, reliability, and trust of production AI systems.
• Diagnose failures in multi-agent AI workflows and provide workarounds.
• Escalate to engineering and collaborate with product and implementation teams.
• Communicate clearly with customers to maintain trust during incidents.

Description du poste

Ema Unlimited Inc. is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health and reliability of its production AI platform. This role sits at the intersection of AI behavior, integrations, and customer trust, partnering with Engineering, Product, and Implementation.

It is a full-time, remote-capable position based in London. You will lead incident responses, provide critical RCA, and ensure that issues are resolved with transparency and robust trainable learnings