Remote Senior AI Production Reliability Specialist

Builth Wells; Builth Wells; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Variable compensation

Equity

Benefits

Job summary

Ema Unlimited is building the world s leading Agentic AI platform. The Senior Technical Support Specialist (Enterprise Agentic AI) will operate live AI systems, ensuring health, reliability, and trust in production.

This full-time role supports engineering, product, and implementation teams with incident management, RCA, and continuous improvement across multi-tool workflows. The position is remote/full-time, with offices in London, Bangalore, Vancouver, and beyond.

Qualifications

• 6+ years in senior technical support or reliability roles.
• Experience with AI / automation platforms.
• Familiarity with cloud platforms (AWS, GCP, Azure).

Responsibilities

• Diagnose failures in multi-agent AI workflows and produce RCA.
• Maintain health, reliability, and trustworthiness of deployed AI systems.
• Collaborate with Engineering, Product and Implementation teams to prevent incidents.

Skills

Senior technical support

Reliability engineering

AI / automation platforms

Production engineering

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building the world s leading Agentic AI platform. The Senior Technical Support Specialist (Enterprise Agentic AI) will operate live AI systems, ensuring health, reliability, and trust in production.

This full-time role supports engineering, product, and implementation teams with incident management, RCA, and continuous improvement across multi-tool workflows. The position is remote/full-time, with offices in London, Bangalore, Vancouver, and beyond.