Senior Front Desk & Guest Experience Leader

CBRE Group, Inc.; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

CBRE Group, Inc. in London seeks a Senior Receptionist to be the heartbeat of our lobby, blending high-touch service with proactive floor leadership.

You will run daily team huddles, coach junior staff, and ensure a world-class welcome for clients, VIPs and candidates. You will maintain front-of-house and executive areas to brand standards, tackle operational hiccups, coordinate with vendors, and oversee robust access control and security compliance.

Qualifications

• 2–3+ years delivering exceptional service in luxury environments.
• Natural mentor who communicates clearly and elevates team morale.
• Tech-savvy with strong organizational instincts.
• Proactive, detail-obsessed and guest-delight driven.

Responsibilities

• Run daily team huddles, build smart rotas, and coach junior team members.
• Deliver a tailored, world-class welcome to every client, VIP, and candidate.
• Keep front-of-house, meeting suites, and executive areas pristine and brand-aligned.
• Tackle day-to-day operational hiccups and vendor coordination with autonomy.
• Oversee seamless access control and maintain security standards.

Skills

Guest service

Team leadership

Communication

Tech-savviness

Job description

CBRE Group, Inc. in London seeks a Senior Receptionist to be the heartbeat of our lobby, blending high-touch service with proactive floor leadership.

You will run daily team huddles, coach junior staff, and ensure a world-class welcome for clients, VIPs and candidates. You will maintain front-of-house and executive areas to brand standards, tackle operational hiccups, coordinate with vendors, and oversee robust access control and security compliance.