Senior Receptionist

Citadines South Kensington London; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Travel allowance

Perkbox benefits

Employee assistance programme

Refer a Friend bonus

Staff events

Job summary

Citadines South Kensington is seeking a confident Senior Receptionist to join our Front Office Team in London. The role operates on a 24/7 basis with early, late and occasional night shifts, reporting to the Assistant Residence Manager to deliver memorable city experiences for guests.

You will supervise the Front Office Team, ensure a warm welcome and personalised guest departures, and take initiative to meet guest needs while maintaining corporate standards.

Qualifications

• At least one year experience in a similar role is essential.
• Excellent guest engagement skills.
• Ability to bring the guest experience to life throughout the hotel.
• Willingness to learn and work with IT systems quickly.
• Ability to communicate and organise yourself in line with different guest expectations.
• A good command of English is essential, a second language is advantageous.

Responsibilities

• Supervising the day-to-day work of the Front Office Team, from customer service to administration.
• Ensuring that the team offers a warm welcome and departure experience to our guests, personalising their needs and plans.
• Taking initiative in accommodating the customers’ needs in a resourceful manner.
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations.
• Ensuring that all shift tasks are carried out according to the required standard and handovers are provided.

Skills

Guest engagement

English proficiency

IT systems literacy

Communication & organization

Customer service excellence

Shift coordination

Job description

Citadines South Kensington is seeking a confident Senior Receptionist to become
part of our Front Office Team. Our properties operate 24/7;
therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm)
shift basis. Night shifts are also available and required on occasion.

You will report to the Assistant Residence Manager, supporting
towards providing our guests with memorable experiences of the city.

As Senior Receptionist, you will be responsible for:

• Supervising the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the team offers a warm welcome and
  departure experience to our guests, managing expectations by constantly seeking
  opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the
  customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office
  administrative tasks in accordance with Company standards, procedures and legal
  obligations
• Ensuring that all shift tasks are carried out
  according to the required standard and take responsibility in providing full
  handovers to all relevant parties/shifts.

To be successful in the role of Senior Receptionist, we
require:

• At least one year experience in a similar role is essential
• Excellent guest engagement skills
• Ability
  to bring the guest experience to life throughout the hotel
• Willingness
  to learn and work with IT systems quickly
• Ability
  to communicate and organise yourself in line with different guest
  expectations
• A
  good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Senior
Receptionist. We focus on your professional and personal development, and
we offer:

• Genuine career opportunities within our
  business
• Valuable on the job training, along with
  access to our digital online learning platform and numerous other learning and
  development opportunities
• A travel allowance for every day you work to
  contribute to your commuting cost
• A PERKBOX subscription with benefits, retail
  discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and
  company team parties
• Once you pass your probation, a special staff
  rate when staying in our European properties
• Staff incentives when you and your team
  perform
• (If relocating) 30 days of relocation
  accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and
inclusion, welcoming applicants of all backgrounds to create a supportive and
thriving workplace where everyone can contribute their unique
perspectives.

A trusted hospitality company, Ascott’s presence extends
across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the
USA. Its diversified accommodation offerings span serviced
residences, coliving properties, hotels and independent
senior living apartments. Ascott's award-winning hospitality brands
include Ascott, Citadines, lyf, Oakwood, Somerset, The
Crest Collection, The Unlimited
Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy
exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited