Reception & Guest Experience Ambassador

Staycity Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Paid family leave

Flexible working

Bonus scheme

Discounted rates

Refer a friend

Cycle to work

Education Support

Volunteer days

EAP

Birthday day off

Job summary

Staycity Group in London is seeking a Reception Team Member to welcome guests and manage front-of-house essentials with warmth and efficiency.

You will be the face of Staycity, delivering outstanding service, assisting guests with check-in/out, handling requests, and working in a fast-paced hospitality environment. Full training provided and opportunities to grow within the Staycity brand.

Qualifications

• Excellent communication skills and guest-facing experience preferred.
• Full training provided for Staycity standards.

Responsibilities

• Be a Brand Ambassador: represent Staycity Group with joy and professionalism.
• Make a great first impression with guests through confident, clear communication.
• Deliver outstanding guest experiences with attention to detail and organisation.
• Go above and beyond to delight guests and colleagues.
• Maintain a positive attitude and contribute to a vibrant team.
• Show kindness and respect to guests and teammates.

Skills

Communication skills

Tools

Opera PMS

Job description

Staycity Group in London is seeking a Reception Team Member to welcome guests and manage front-of-house essentials with warmth and efficiency.

You will be the face of Staycity, delivering outstanding service, assisting guests with check-in/out, handling requests, and working in a fast-paced hospitality environment. Full training provided and opportunities to grow within the Staycity brand.