Guest Experience Lead - Front Desk & Building Admin

ST James Facilities; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

ST James Facilities in City of London is seeking a Corporate Receptionist to manage front-of-house for a flagship multi-tenant building, greeting visitors and supporting three major clients. You will be based permanently at the reception desk and collaborate with security, facilities and building management.

Key duties include sign-in, directing guests, handling calls, producing weekly reports, and maintaining up-to-date procedures and contact information.

Qualifications

• Experience delivering exceptional customer service essential.
• Excellent command of English, both verbal and written.
• Strong interpersonal skills and proactive attitude.
• Excellent punctuality and can-do approach.

Responsibilities

• Own the reception and keep it orderly, coordinating with security and facilities.
• Sign in guests and direct them to relevant floors.
• Provide first point of contact for visitors and respond to queries.
• Greet guests professionally and offer exceptional service.
• Answer calls promptly, take messages, and route as needed.
• Support building management with admin tasks using Excel/Adobe.
• Create and share weekly/monthly reports on building operations.
• Maintain and update policies, procedures, and contact lists.

Skills

Customer service

English proficiency

Interpersonal skills

Punctuality

Proactive attitude

Tools

Excel

PowerPoint

Adobe

Job description

ST James Facilities in City of London is seeking a Corporate Receptionist to manage front-of-house for a flagship multi-tenant building, greeting visitors and supporting three major clients. You will be based permanently at the reception desk and collaborate with security, facilities and building management.

Key duties include sign-in, directing guests, handling calls, producing weekly reports, and maintaining up-to-date procedures and contact information.