Senior Receptionist

Publituris Hotelaria; Greater London; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Travel allowance

PERKBOX benefits

Employee Assistance Programme

Refer a Friend bonus

Recognition awards

Staff relocation assistance

Résumé du poste

Citadines Barbican London is seeking a confident Senior Receptionist to join our Front Office Team. The property operates 24/7 with early or late shift patterns, and occasional night shifts are required.

You will report to the Front Office Manager and help create memorable guest experiences by welcoming guests and personalising their stay while managing expectations across arrivals and departures.

Qualifications

• At least one year experience in a similar role.
• Good command of English; a second language is advantageous.
• Willingness to learn and work with IT systems quickly.

Responsabilités

• Supervising the day-to-day work of the Front Office Team, from customer service to administration.
• Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Connaissances

Time management

Customer focus

Customer service

Multitasking

Organisation skills

Attention to detail

Teamwork

Communication skills

Problem solving

Description du poste

Citadines Barbican London is seeking a confident Senior Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.

You will report to the Front Office Manager, supporting towards providing our guests with memorable experiences of the city.

As Senior Receptionist, you will be responsible for:

• Supervising the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

To be successful in the role of Senior Receptionist, we require:

• At least one year experience in a similar role is essential
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Senior Receptionist. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited

Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

• £29290.50 per annum
• Department: Reception