Senior Receptionist

Harry's Bar; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned restaurant in the UK is seeking a charismatic Senior Receptionist to create a warm and professional first impression for guests. You will assist in team welfare and safety while supervising receptionists to uphold service standards. Ideal candidates will have excellent English skills, experience in customer-facing roles, and a strong orientation towards guest satisfaction. With benefits like a competitive hourly rate and a management career development program, this role is geared for those who are passionate about hospitality.

Benefits

Competitive Industry pay (Hourly + Tronc)

Management Career Development Program

Extra holiday allowance for length of service

50% staff discount for dining

Birthday day off guarantee

Refer a Friend Bonus

Access to retail and entertainment discounts

Guaranteed minimum 20 hours contract

Qualifications

• Experience in a reception role or similar customer-facing position is required.
• Ability to create a positive and welcoming atmosphere for guests.
• Confidence in handling guest and team member needs.

Responsibilities

• Ensure all guests receive a positive, warm and professional first impression.
• Assist the Reception Manager in building an efficient department.
• Supervise other receptionists and maintain service standards.

Skills

Excellent English language skills

Professionalism

Customer service orientation

Job description

Overview

Drawing inspiration from mid-century Italian elegance, Harry's beckons you to experience its warm ambience, where rustic charm seamlessly blends with culinary excellence amid rich, dark wood accents and the heartfelt spirit of traditional Italian hospitality. Our establishments are sanctuaries of Italian culture, creating an inviting atmosphere that transports guests to the very heart of Italy. We are searching for a charismatic Senior Receptionist to join our dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & Rewards

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments
• Extra holiday allowance for length of service, up to 5 extra days after 5 years
• 50% staff discount for you and up to 3 friends when you dine in our restaurants
• Celebrate career anniversaries with a gift voucher to dine in our restaurants
• You can take your Birthday as a day off – Guaranteed!
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key Responsibilities

• Ensure all guests receive a positive, warm and professional first impression of the restaurant
• Assist the Reception Manager in building an efficient department by taking an active interest in the team’s welfare, safety, and development
• Supervise other receptionists, ensuring that the correct standards and methods of service are maintained

About you

You love to go the extra mile for guests and wow them with your professionalism. You have excellent English language skills and feel confident dealing with guest and team member needs.

Equal Opportunity Statement

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Values

Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

Experience & Details

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £15 – £16.5 hourly
Starting time: Immediate start!

About Harry’s Bar

Harry’s Bar will reflect those of its sister restaurant Harry’s Dolce Vita in Knightsbridge, offering traditional and unfussy Italian dishes for breakfast, lunch and dinner as well as a signature weekend brunch.