Senior Rail Parking Supervisor – Lead Frontline Teams

APCOA PARKING UK; Crawley; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Pension scheme

Employee benefits and discounts

Training and development opportunities

Career progression opportunities

Supportive and collaborative working环境

Job summary

APCOA PARKING UK in Three Bridges is seeking a Senior Supervisor to lead rail parking operations across multiple sites in the Southern network, delivering high-quality service and ensuring safety and compliance. You will coach Civil Enforcement Officers, manage rosters, plan leave, travel between sites by rail pass and company vehicle, and report on KPIs to improve performance.

The role offers a competitive salary (£30,000–£32,000), 25 days leave, pension and development opportunities within a

Qualifications

• Experience in a Supervisor, Team Leader or an Assistant management in an operational leadership role.
• Rail Pass provided
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands-on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence is essential and the flexibility to travel.
• Experience in Parking operations, Facilities management, Rail or transport operations (advantageous).

Responsibilities

• Lead the day-to-day operation and performance of defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Civil Enforcement Officers, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rosters and annual leave to maintain operational flexibility and contract coverage.
• Help new colleagues settle into their roles through onboarding and training support.
• Carry out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitor operational standards, identify issues and help implement improvements.
• Support shift planning, annual leave cover and operational requirements.
• Work with Contract Manager and Operations Manager to resolve challenges and improve performance.
• Ensure services are delivered safely and in line with company standards.
• Support customer enquiries and complaints, ensuring a positive experience.
• Maintain accurate records and reports.

Skills

Supervisor leadership

Team motivation

Communication

Organisational skills

IT systems (MS Office)

UK driving licence

Travel flexibility

Rail pass provided

Tools

MS Office

Job description

APCOA PARKING UK in Three Bridges is seeking a Senior Supervisor to lead rail parking operations across multiple sites in the Southern network, delivering high-quality service and ensuring safety and compliance. You will coach Civil Enforcement Officers, manage rosters, plan leave, travel between sites by rail pass and company vehicle, and report on KPIs to improve performance.

The role offers a competitive salary (£30,000–£32,000), 25 days leave, pension and development opportunities within a