Rail Parking Operations Manager — Lead Frontline Teams

APCOA PARKING UK; Southampton; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

28 days annual leave

Competitive Pension scheme

Employee benefits and discounts

Training and development opportunities

Job summary

APCOA PARKING UK in Southampton is seeking an Operations Manager to lead the Rail Parking Operations across multiple sites in the South West. You will manage frontline teams, drive service delivery, and maintain high customer standards while working with the Contract Manager to ensure safety and reliability.

The role requires visible leadership, effective rota planning, and a hands-on approach to daily operations with travel across Hampshire, Dorset, Surrey and West London areas.

Qualifications

• Experience in a Supervisor, Team Leader, Area Assistant manager or senior operational leadership role.
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands-on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence and the flexibility to travel.
• Experience in parking operations, facilities management, security services, rail or transport operations, customer service environments & Compliance or enforcement roles.

Responsibilities

• Lead the day-to-day operation and performance of a defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Parking Patrol Operatives, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rota’s and annual leave to maintain operational flexibility and contract coverage.
• Helping new colleagues settle into their roles through effective onboarding and training support.
• Carrying out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitoring operational standards, identifying issues and helping implement improvements.
• Supporting shift planning, annual leave cover and operational requirements.
• Working with the Contract Manager to resolve challenges and improve performance.
• Ensuring services are delivered safely, professionally and in line with company standards.
• Supporting customer enquiries and complaints, ensuring a positive experience.
• Maintaining accurate records, reports and operational information.

Skills

Leadership

Communication

Tools

Microsoft Office

Job description

APCOA PARKING UK in Southampton is seeking an Operations Manager to lead the Rail Parking Operations across multiple sites in the South West. You will manage frontline teams, drive service delivery, and maintain high customer standards while working with the Contract Manager to ensure safety and reliability.

The role requires visible leadership, effective rota planning, and a hands-on approach to daily operations with travel across Hampshire, Dorset, Surrey and West London areas.