Senior Supervisor - Rail Parking

APCOA PARKING UK; Crawley; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Pension scheme

Employee benefits and discounts

Training and development opportunities

Career progression opportunities

Supportive and collaborative working环境

Job summary

APCOA PARKING UK in Three Bridges is seeking a Senior Supervisor to lead rail parking operations across multiple sites in the Southern network, delivering high-quality service and ensuring safety and compliance. You will coach Civil Enforcement Officers, manage rosters, plan leave, travel between sites by rail pass and company vehicle, and report on KPIs to improve performance.

The role offers a competitive salary (£30,000–£32,000), 25 days leave, pension and development opportunities within a

Qualifications

• Experience in a Supervisor, Team Leader or an Assistant management in an operational leadership role.
• Rail Pass provided
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands-on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence is essential and the flexibility to travel.
• Experience in Parking operations, Facilities management, Rail or transport operations (advantageous).

Responsibilities

• Lead the day-to-day operation and performance of defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Civil Enforcement Officers, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rosters and annual leave to maintain operational flexibility and contract coverage.
• Help new colleagues settle into their roles through onboarding and training support.
• Carry out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitor operational standards, identify issues and help implement improvements.
• Support shift planning, annual leave cover and operational requirements.
• Work with Contract Manager and Operations Manager to resolve challenges and improve performance.
• Ensure services are delivered safely and in line with company standards.
• Support customer enquiries and complaints, ensuring a positive experience.
• Maintain accurate records and reports.

Skills

Supervisor leadership

Team motivation

Communication

Organisational skills

IT systems (MS Office)

UK driving licence

Travel flexibility

Rail pass provided

Tools

MS Office

Job description

The Role

Senior Supervisor – Rail Parking

Up to £32,000 per annum
Location: Three Bridges – South East
Job Type: Full-time, Permanent

Lead teams. Improve services. Build your career.

Are you an experienced Senior Supervisor/ Team Leader or Assistant Area Manager looking for your next step in operational leadership? We're looking for a Senior Supervisor to join our Rail Parking Operations team, supporting the delivery of high-quality services across multiple locations within the Southern network.

This is a fantastic opportunity for someone with experience in parking, facilities management, security, retail, transport or customer focused operations who wants to take on greater responsibility, develop their leadership skills and make a real impact every day.

As Senior Supervisor, you'll be a visible leader supporting frontline teams, maintaining high standards across sites and working closely with the Contract Manager and Operations Manager to deliver safe, reliable and customer-focused services. The role will involve regular travel between sites across locations from South London, Surrey, East and West Sussex into Kent areas with use of a rail pass as well as use of a company vehicle. If you're someone who enjoys working with people, solving problems, adaptable and leading from the front, we'd love to hear from you.

What you'll be doing

Your role will include:

• Lead the day-to-day operation and performance of a defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Civil Enforcement Officers, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rota’s and annual leave to maintain operational flexibility and contract coverage.
• Helping new colleagues settle into their roles through effective onboarding and training support.
• Carrying out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitoring operational standards, identifying issues and helping implement improvements.
• Supporting shift planning, annual leave cover and operational requirements.
• Working with the Contract Manager and Operations Manager to resolve challenges and improve performance.
• Ensuring services are delivered safely, professionally and in line with company standards.
• Supporting customer enquiries and complaints, ensuring a positive experience.
• Maintaining accurate records, reports and operational information.

What we’re looking for

We're looking for someone who can combine operational experience with a positive approach to leadership.

You’ll ideally have:

• Experience in a Supervisor, Team Leader or an Assistant management in an operational leadership role.
• Rail Pass provided
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands-on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence is essential and the flexibility to travel.

Experience in any of the following would be an advantage:

Parking operations, Facilities management, Rail or transport operations.

Why join us?

At APCOA, our people are at the heart of everything we do. We provide opportunities to develop, progress and build rewarding careers within a growing organisation.

You’ll receive:

• Salary of £30,000 - £32,000 depending on experience.
• 25 days annual leave plus 8 Bank Holidays.
• Competitive Pension scheme.
• Employee benefits and discounts.
• Training and development opportunities.
• Career progression opportunities into future operational leadership roles.
• A supportive and collaborative working environment.

Ready for your next challenge?

If you're ready to take the next step in your operational career and become part of a team delivering essential services across the rail network, apply today.

We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We believe our people are our greatest strength and provide opportunities for everyone

to develop and succeed.