Frontline Operations Manager - Rail Parking

Parking; Southampton; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

28 days annual leave

Employee benefits and discounts

Training and development opportunities

Career progression opportunities

Collaborative working environment

Job summary

APCOA Rail Parking Operations in Southampton is seeking an experienced Operations Manager to lead multi-site rail parking services within the South Western network. You will oversee frontline teams, drive KPIs, and ensure safe, customer-focused operations across Hampshire, Dorset, Surrey and West London locations, with travel between sites using a company vehicle.

You'll coach Parking Patrol Operatives, plan rosters and annual leave, support onboarding, and collaborate with the Contract Manager

Qualifications

• Experience in a Supervisor, Team Leader or senior operational leadership role.
• Experience motivating frontline teams.
• Strong communication skills and relationship-building.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead day-to-day operation and performance of defined sites, owning service delivery, KPIs and standards.
• Manage, coach and develop Parking Patrol Operatives, conduct reviews, absence management and investigations.
• Plan people, rosters and annual leave to maintain contract coverage.
• Support onboarding and training for new colleagues.
• Carry out site visits to maintain service delivery and site presentation.
• Monitor standards, identify issues and implement improvements.
• Support shift planning and leave cover and operational requirements.
• Work with Contract Manager to resolve challenges and improve performance.
• Ensure services are delivered safely and in line with company standards.
• Handle customer enquiries and complaints to ensure a positive experience.
• Maintain accurate records and reports.

Skills

Leadership

Team management

Communication

Driving license

Travel flexibility

Tools

Microsoft Office

Job description

APCOA Rail Parking Operations in Southampton is seeking an experienced Operations Manager to lead multi-site rail parking services within the South Western network. You will oversee frontline teams, drive KPIs, and ensure safe, customer-focused operations across Hampshire, Dorset, Surrey and West London locations, with travel between sites using a company vehicle.

You'll coach Parking Patrol Operatives, plan rosters and annual leave, support onboarding, and collaborate with the Contract Manager