Operations Manager

APCOA PARKING UK; Southampton; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

28 days annual leave

Competitive Pension scheme

Employee benefits and discounts

Training and development opportunities

Job summary

APCOA PARKING UK in Southampton is seeking an Operations Manager to lead the Rail Parking Operations across multiple sites in the South West. You will manage frontline teams, drive service delivery, and maintain high customer standards while working with the Contract Manager to ensure safety and reliability.

The role requires visible leadership, effective rota planning, and a hands-on approach to daily operations with travel across Hampshire, Dorset, Surrey and West London areas.

Qualifications

• Experience in a Supervisor, Team Leader, Area Assistant manager or senior operational leadership role.
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands-on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence and the flexibility to travel.
• Experience in parking operations, facilities management, security services, rail or transport operations, customer service environments & Compliance or enforcement roles.

Responsibilities

• Lead the day-to-day operation and performance of a defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Parking Patrol Operatives, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rota’s and annual leave to maintain operational flexibility and contract coverage.
• Helping new colleagues settle into their roles through effective onboarding and training support.
• Carrying out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitoring operational standards, identifying issues and helping implement improvements.
• Supporting shift planning, annual leave cover and operational requirements.
• Working with the Contract Manager to resolve challenges and improve performance.
• Ensuring services are delivered safely, professionally and in line with company standards.
• Supporting customer enquiries and complaints, ensuring a positive experience.
• Maintaining accurate records, reports and operational information.

Skills

Leadership

Communication

Tools

Microsoft Office

Job description

The Role

Operations Manager – Rail Parking

£35,000 per annum
Location: Southampton – South / South West
Job Type: Full-time, Permanent

Lead teams. Improve services. Build your career.

Are you an experienced Senior Supervisor/ Team Leader or Assistant Area Manager looking for your next step in operational leadership? We're looking for an Operations Manager to join our Rail Parking Operations team, supporting the delivery of high-quality services across multiple locations within the South Western Rail network.

This is a fantastic opportunity for someone with experience in parking, facilities management, security, retail, transport or customer focused operations who wants to take on greater responsibility, develop their leadership skills and make a real impact every day.

As Operations Manager, you'll be a visible leader supporting frontline teams, maintaining high standards across sites and working closely with the Contract Manager to deliver safe, reliable and customer-focused services. The role will involve regular travel between sites across locations from Hampshire, Dorset, Surrey & West London areas with use of a company vehicle whilst on duty. If you're someone who enjoys working with people, solving problems, adaptable and leading from the front, we'd love to hear from you.

What you'll be doing

Your role will include:

• Lead the day-to-day operation and performance of a defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Parking Patrol Operatives, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rota’s and annual leave to maintain operational flexibility and contract coverage.
• Helping new colleagues settle into their roles through effective onboarding and training support.
• Carrying out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitoring operational standards, identifying issues and helping implement improvements.
• Supporting shift planning, annual leave cover and operational requirements.
• Working with the Contract Manager to resolve challenges and improve performance.
• Ensuring services are delivered safely, professionally and in line with company standards.
• Supporting customer enquiries and complaints, ensuring a positive experience.
• Maintaining accurate records, reports and operational information.

What we're looking for

We're looking for someone who can combine operational experience with a positive approach to leadership. You'll ideally have:

• Experience in a Supervisor, Team Leader, Area Assistant manager or senior operational leadership role.
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands-on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence and the flexibility to travel.

Experience in any of the following would be an advantage:

• Parking operations, Facilities management, Security services, Rail or transport operations, Customer service environments & Compliance or enforcement roles.

Why join us?

At APCOA, our people are at the heart of everything we do. We provide opportunities to develop, progress and build rewarding careers within a growing organisation.

You’ll receive:

• A Salary of £35,000
• 28 days annual leave
• Competitive Pension scheme.
• Employee benefits and discounts.
• Training and development opportunities.
• Career progression opportunities into future operational leadership roles.
• A supportive and collaborative working environment.

Ready for your next challenge?

If you're ready to take the next step in your operational career and become part of a team delivering essential services across the rail network.

We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We believe our people are our greatest strength and provide opportunities for everyone to develop and succeed.