Parking Operations Lead | Customer-Focused Supervisor

APCOA PARKING UK; Prestwich; On-site; GBP 26,000 - 35,000; Full time

Job summary

APCOA Parking UK in Prestwich is seeking an experienced Parking Supervisor to lead frontline operations across our car park. This full-time role offers 40 hours per week, a Monday–Friday schedule, and the opportunity to manage patrol attendants, deliver strong customer service and maintain high safety and KPI standards.

You will work with the Operations Manager to ensure compliant, efficient operations, staff rotas, site inspections and incident response, with a focus on developing the team and

Qualifications

• Previous supervisory or team leadership experience in frontline operations.
• Strong communication and customer service skills.
• Knowledge of health and safety requirements and incident handling.

Responsibilities

• Lead, coach and support frontline teams to deliver excellent operational performance, customer service and achievement of key service KPIs.
• Coordinate staffing levels, rota planning and site coverage to ensure efficient, compliant and customer-focused parking operations.
• Carry out regular site inspections, audits and performance checks to maintain high standards of safety, presentation and service delivery.
• Monitor operational performance, identify areas for continuous improvement, and take prompt action to resolve issues effectively.
• Respond professionally to parking, security and operational incidents, ensuring timely escalation and resolution where appropriate.
• Support inductions, frontline training, frontline coaching and performance management to build an engaged, capable and high-performing team.
• Ensure compliance with company procedures, health and safety standards, operational processes and employee communications.
• Work collaboratively with the Operations Manager and wider internal teams to resolve site-related operational matters within agreed service levels.
• Undertake additional duties as required to support the wider contract, business objectives and continuous improvement of service delivery.

Skills

Supervisory experience

Customer service

Team leadership

Communication

Health & safety

Incident management

Job description

APCOA Parking UK in Prestwich is seeking an experienced Parking Supervisor to lead frontline operations across our car park. This full-time role offers 40 hours per week, a Monday–Friday schedule, and the opportunity to manage patrol attendants, deliver strong customer service and maintain high safety and KPI standards.

You will work with the Operations Manager to ensure compliant, efficient operations, staff rotas, site inspections and incident response, with a focus on developing the team and