Operations Manager (Southampton, UK)

Parking; Southampton; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

28 days annual leave

Employee benefits and discounts

Training and development opportunities

Career progression opportunities

Collaborative working environment

Job summary

APCOA Rail Parking Operations in Southampton is seeking an experienced Operations Manager to lead multi-site rail parking services within the South Western network. You will oversee frontline teams, drive KPIs, and ensure safe, customer-focused operations across Hampshire, Dorset, Surrey and West London locations, with travel between sites using a company vehicle.

You'll coach Parking Patrol Operatives, plan rosters and annual leave, support onboarding, and collaborate with the Contract Manager

Qualifications

• Experience in a Supervisor, Team Leader or senior operational leadership role.
• Experience motivating frontline teams.
• Strong communication skills and relationship-building.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead day-to-day operation and performance of defined sites, owning service delivery, KPIs and standards.
• Manage, coach and develop Parking Patrol Operatives, conduct reviews, absence management and investigations.
• Plan people, rosters and annual leave to maintain contract coverage.
• Support onboarding and training for new colleagues.
• Carry out site visits to maintain service delivery and site presentation.
• Monitor standards, identify issues and implement improvements.
• Support shift planning and leave cover and operational requirements.
• Work with Contract Manager to resolve challenges and improve performance.
• Ensure services are delivered safely and in line with company standards.
• Handle customer enquiries and complaints to ensure a positive experience.
• Maintain accurate records and reports.

Skills

Leadership

Team management

Communication

Driving license

Travel flexibility

Tools

Microsoft Office

Job description

£35,000 per annum
Location: Southampton – South / South West
Job Type: Full-time, Permanent

Lead teams. Improve services. Build your career.

Are you an experienced Senior Supervisor/ Team Leader or Assistant Area Manager looking for your next step in operational leadership? We're looking for an Operations Manager to join our Rail Parking Operations team, supporting the delivery of high-quality services across multiple locations within the South Western Rail network.

This is a fantastic opportunity for someone with experience in parking, facilities management, security, retail, transport or customer focused operations who wants to take on greater responsibility, develop their leadership skills and make a real impact every day.

As Operations Manager, you'll be a visible leader supporting frontline teams, maintaining high standards across sites and working closely with the Contract Manager to deliver safe, reliable and customer-focused services. The role will involve regular travel between sites across locations from Hampshire, Dorset, Surrey & West London areas with use of a company vehicle whilst on duty. If you're someone who enjoys working with people, solving problems, adaptable and leading from the front, we'd love to hear from you.

What you'll be doing

Your role will include:

• Lead the day-to-day operation and performance of a defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Parking Patrol Operatives, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rota’s and annual leave to maintain operational flexibility and contract coverage.
• Helping new colleagues settle into their roles through effective onboarding and training support.
• Carrying out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitoring operational standards, identifying issues and helping implement improvements.
• Supporting shift planning, annual leave cover and operational requirements.
• Working with the Contract Manager to resolve challenges and improve performance.
• Ensuring services are delivered safely, professionally and in line with company standards.
• Supporting customer enquiries and complaints, ensuring a positive experience.
• Maintaining accurate records, reports and operational information.

What we're looking for

We're looking for someone who can combine operational experience with a positive approach to leadership. You'll ideally have:

• Experience in a Supervisor, Team Leader, Area Assistant manager or senior operational leadership role.
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands-on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence and the flexibility to travel.

Experience in any of the following would be an advantage:

• Parking operations, Facilities management, Security services, Rail or transport operations, Customer service environments & Compliance or enforcement roles.

At APCOA, our people are at the heart of everything we do. We provide opportunities to develop, progress and build rewarding careers within a growing organisation.

You'll receive:

• A Salary of £35,000
• 28 days annual leave
• Employee benefits and discounts.
• Training and development opportunities.
• Career progression opportunities into future operational leadership roles.
• A supportive and collaborative working environment.

We are committed to creating an inclusive workplace where everyone is treated fairly and with respect. We believe our people are our greatest strength and provide opportunities for everyone to develop and succeed.