Senior Project Manager - Portfolio & Change Leader

Teleperformance; Newcastle upon Tyne; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Teleperformance in the UK is seeking a Senior Project Manager to deliver complex operational projects and provide strategic oversight of a broad portfolio.

You will lead Project Managers through the full lifecycle, report to the C-suite, and shape the team's strategy while strengthening capability.

The role requires at least five years at senior PM level, BPO experience, and current PRINCE2 accreditation.

Qualifications

• Five years’ experience at senior project management level.
• Experience in a BPO environment or similar fast-paced operation.
• Current PRINCE2 accreditation required.

Responsibilities

• Establish and lead high-performing project teams, clarify accountabilities, develop robust delivery plans and secure the resources required for success.
• Monitor portfolio performance and provide accurate, timely reporting on delivery, costs, milestones, resources, dependencies and benefits.
• Ensure all projects comply with internal governance and external quality, regulatory and compliance requirements.
• Proactively identify and remove delivery barriers, ensuring projects remain on schedule, within budget and aligned with agreed outcomes.
• Lead multiple complex and interdependent projects, balancing priorities and managing cross-project risks and dependencies.
• Provide authoritative direction and sound decision-making, while coaching, mentoring and developing Project Managers and wider project teams.
• Develop and embed effective project policies, processes and standards that support the team’s strategic and operational priorities.
• Provide senior portfolio governance and assurance across the full suite of projects, maintaining delivery standards and producing clear reporting for internal, external and C-suite stakeholders.
• Build trusted client and stakeholder relationships, creating alignment and enabling the successful delivery and adoption of change.
• Apply PRINCE2 principles consistently across planning, governance, controls, reporting and delivery assurance.
• Own robust risk, issue and dependency management, ensuring timely escalation, effective mitigation and transparent reporting.

Skills

Stakeholder communication

Portfolio governance

Reporting to C-suite

Risk management

Education

PRINCE2 Practitioner accreditation

Job description

Teleperformance in the UK is seeking a Senior Project Manager to deliver complex operational projects and provide strategic oversight of a broad portfolio.

You will lead Project Managers through the full lifecycle, report to the C-suite, and shape the team's strategy while strengthening capability.

The role requires at least five years at senior PM level, BPO experience, and current PRINCE2 accreditation.