Senior Project Manager- Market Research

ZipRecruiter; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading market research firm in London is seeking a Senior Project Manager to oversee complex localisation projects. The ideal candidate will have over 5 years of experience in project management, strong technical skills with CAT tools, and a proactive mindset. This hybrid role involves managing client relationships, mentoring team members, and ensuring high-quality project delivery.

Qualifications

• 5+ years of experience in localisation project management within market research.
• Proven ability to manage complex, multi-market projects.
• Experience working in a hybrid or global environment is a plus.

Responsibilities

• Lead end-to-end delivery of localisation projects.
• Serve as the main point of contact for assigned accounts.
• Interpret and handle exported file formats from various survey scripting platforms.

Skills

Project management

Client relationship management

Problem-solving

Communication skills

IT literacy

Education

Bachelor’s degree in Languages, Translation, Linguistics, or related field

Tools

CAT tools

Project management systems

Job description

Job Description

Senior Project Manager – Market Research

Location: London (Hybrid – 3 days in office, 2 days remote)

Type of Employment: Full-time

Reporting to: Division Team Leader

Experience Required: 5+ years in market research localisation project management

The Role

We are seeking an experienced and driven Senior Project Manager to join our Market Research localisation team in London. In this role, you will manage complex localisation projects from quote to delivery, ensuring operational efficiency, high-quality outcomes, and exceptional client service.

You will also mentor junior team members, contribute to process improvements, and serve as a strategic partner to our market research clients.

Key Responsibilities

• Project Management: Lead end-to-end delivery of localisation projects, including: Survey and questionnaire translation; Overlay and link checking; Coding; IDI and focus group moderation projects; Adverse Event (AE) reporting; SimTrans; Transcriptions (including single stage); First and second-stage content analysis; Prepare survey files for translation, managing tags, programming, and any embedded logic; Maintain accurate project scopes, timelines, and budgets; Ensure alignment with client expectations and internal quality standards.
• Client Relationship Management: Serve as the main point of contact for assigned accounts; Develop deep understanding of client workflows, business needs, and market-specific nuances; Provide guidance on best practices, localisation strategies, and technical file handling.
• Technical & File Management: Interpret and handle exported file formats from various survey scripting platforms; Apply localisation engineering knowledge to troubleshoot and QA complex files; Utilize CAT tools, project management systems, and QA platforms effectively.

Education & Experience Requirements

• 5+ years of experience in localisation project management, specifically within market research.
• Proven ability to manage complex, multi-market, multi-projects.
• Bachelor’s degree in Languages, Translation, Linguistics, or a related field (or equivalent industry experience).
• Experience working in a hybrid or global, multi-time-zone environment is a plus.

Success Criteria

• You will be evaluated based on: Your ability to deliver projects on time and within budget.
• Achievement of KPIs related to client satisfaction, project quality, and operational performance.
• Problem-solving and process improvement skills in fast-paced scenarios.
• Your capacity to independently lead and manage complex client accounts.

What You Bring

• Exceptional project management skills.
• Proactive mindset with strong problem-solving abilities.
• Confidence working under pressure, with excellent prioritisation and decision-making.
• Excellent written and verbal communication skills.
• High IT literacy and hands-on experience with CAT tools and project management systems.
• Deep understanding of localisation workflows, terminology management, and QA processes.
• A collaborative, adaptable approach and ability to work effectively with international teams.

Are you ready for a new challenge? Apply today!