Senior Project Leader - BPO Portfolio & Governance

Energy Jobline ZR; North East; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Energy Jobline ZR in the United Kingdom is seeking a Senior Project Manager to deliver complex operational projects and oversee a broad project portfolio. The role requires guiding project managers, reporting to C-suite, and shaping strategy to maximise value across the business.

Start date is January 2027, with a hybrid work model (minimum 2 days in the office) across multiple northern UK locations. The ideal candidate will have extensive BPO experience or transferable skills from fast-paced

Qualifications

• Collaborative, dependable team player able to work across functions.
• Strong written, verbal and reporting skills for senior/C-suite audiences.
• Analytical, problem-solving mindset with practical recommendations.
• Proven track record delivering complex operational projects and business change.
• Experience in a BPO environment and related operational change.
• Experience managing BPO TUPE projects.
• PRINCE2 Practitioner accreditation required.
• Experience coaching and developing Project Managers and teams.

Responsibilities

• Establish and lead high-performing project teams, clarify accountabilities, develop robust delivery plans and secure the resources required for success.
• Monitor portfolio performance and provide accurate, timely reporting on delivery, costs, milestones, resources, dependencies and benefits.
• Ensure all projects comply with internal governance and external quality, regulatory and compliance requirements.
• Proactively identify and remove delivery barriers, ensuring projects remain on schedule, within budget and aligned with agreed outcomes.
• Lead multiple complex and interdependent projects, balancing priorities and managing cross-project risks and dependencies.
• Provide authoritative direction and sound decision-making, while coaching, mentoring and developing Project Managers and wider project teams.
• Develop and embed effective project policies, processes and standards that support the team’s strategic and operational priorities.
• Provide senior portfolio governance and assurance across the full suite of projects, maintaining delivery standards and producing clear reporting for internal, external and C-suite stakeholders.

Skills

Team player

Stakeholder reporting

Analytical thinking

Operational delivery

BPO experience

TUPE projects

PRINCE2 Practitioner

Team management

Job description

Energy Jobline ZR in the United Kingdom is seeking a Senior Project Manager to deliver complex operational projects and oversee a broad project portfolio. The role requires guiding project managers, reporting to C-suite, and shaping strategy to maximise value across the business.

Start date is January 2027, with a hybrid work model (minimum 2 days in the office) across multiple northern UK locations. The ideal candidate will have extensive BPO experience or transferable skills from fast-paced