Senior Product Support Engineer (Poole, Dorset)

Yunex Limited; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in intelligent transport systems is seeking a Senior Product Support Engineer to drive serviceability and deliver technical support for Traffic and EVCI products. The role also involves maintaining relationships with internal and external customers, as well as identifying opportunities for business growth. The ideal candidate must have extensive knowledge of Yunex Traffic products and systems, be able to communicate effectively at all levels, and possess traffic-related knowledge. Competitive salary and benefits offered.

Benefits

Competitive base salary with annual bonus

26 days holiday, increasing with service

Excellent pension plan with matching contributions

Qualifications

• Extensive knowledge of Yunex Traffic Products, Systems and Networks.
• Ability to communicate internally and externally at all levels.
• Knowledge of IET regulations and experience of electrical systems.

Responsibilities

• Drive serviceability with Product Development teams.
• Deliver technical support on Traffic and EVCI products.
• Maintain working relationships with all internal customers.

Skills

Problem solving

Communication

Interpersonal skills

Traffic related knowledge

Education

HNC, ONC or equivalent

Tools

Microsoft Office

Job description

Location: BH17 7ER, Poole, Dorset, South West, UK

Company description: Senior Product Support Engineer

Unite the next in traffic. At Yunex Traffic, we launch cities into the future with forward‑looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

Our commitment: At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too. If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We embrace diversity and create what’s right for the world by employing the people who live in it. We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

Responsibilities

• Drive serviceability with the Product Development teams to assist in the development, testing and rollout of new Traffic and EVCI products and services.
• Deliver technical support in a timely manner on Traffic and EVCI products to Field Services, Tendering / Sales, HSQE and Project Delivery engaging with the relevant experts in Engineering where necessary.
• Maintain close working relationships with all internal customers.
• Proactive working relationships with Yunex Traffic external customers.
• Work with key stakeholders to drive Field Services efficiency and productivity improvements projects.
• Grow our Remote Support capabilities with both the Service Operation Centre and field operatives.
• Driving Process Improvements into installation techniques and maintenance contracts.
• Working with the team to drive Technical Support projects to completion.
• Occasional travel to all parts of the UK along with occasional overseas visits.
• Seeking / identifying opportunities for new business and escalating where appropriate.
• Contribute to the development of the business via support of local contracts and customer liaison.

Qualifications & Experience

• Extensive knowledge of Yunex Traffic Products, Systems and Networks.
• Continuous personal knowledge and expertise development to ensure that as a member of the Technical Support team you are a trusted expert in your field.
• Problem solving often complex scenarios and implementing change to prevent future occurrence.
• The ability to communicate internally and externally at all levels, both written and verbal. Must be able to establish rapport quickly.
• Preparation of reports at a complex level using Microsoft Office tools.
• Liaise with customers, suppliers and internal departments and present information in a variety of formats to suit the needs of the audience.
• Interpersonal skills to develop and maintain good working relationships at all levels, internally and externally.
• Knowledge of IET regulations and experience of electrical systems.
• This role is predominantly reactive in respect of the departmental workload. Work to own initiative and plan workload to achieve required results, balancing planned projects with regular support contact.
• Analyse, develop and implement solutions to meet business requirements.
• Work to deadlines, monitor and report on own progress as part of a team.
• Interpret information from disparate sources and communicate via structured reporting.
• Support all the HSQE processes; ensure the company and employees' safety are not compromised.
• Support Yunex Traffic accreditation under the NHSS scheme and develop processes, technology and tools to enhance safety and working conditions.
• Essential: Traffic related knowledge and onsite experience.
• Minimum education: HNC, ONC or equivalent.

We Offer

• Competitive base salary with an annual bonus.
• Continuous training and learning opportunities to support career development.
• 26 days of holiday, increasing up to 29 with length of service.
• 37.5‑hour working week plus paid overtime and unsociable hours uplift.
• Excellent pension, with matching contributions up to 10% of pensionable salary.
• Flexible benefits package to suit your personal needs.
• Investment in personal development and support for membership of professional institutions.

How do I apply? We can only accept online applications. Click the Apply Now button below to submit your application.

About Us: We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.

We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.

Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.

Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.

What else do I need to know? To stay up to date with what we’re up to at Yunex Traffic UK, including our events and some of our exciting new job roles, sign up for our UK Recruitment Newsletter here.