Senior Product Manager | Contract

Burns Sheehan; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading retailer in the UK is seeking a Senior Product Manager to lead the transformation of their scheduling and booking platform. This role involves managing complex integrations, working closely with store teams, and overseeing stakeholder engagement. The ideal candidate will have experience in retail and a customer-focused approach. This is a fixed-term opportunity with significant operational impact.

Qualifications

• Proven experience as a Product Manager, preferably in retail.
• Proficiency in managing complex integrations and platforms.
• Strong skills in stakeholder engagement and team leadership.

Responsibilities

• Lead the transformation of the scheduling and booking platform.
• Operationalize the platform and integrate it into stores.
• Manage external partners for system optimization.

Skills

Driving change in operational systems

Working with complex integrations

Stakeholder management

Leading cross-functional teams

Customer-focused approach

Understanding of operational workflows

Managing sensitive change

Experience in retail

Job description

🛍️ Senior Product Manager | Retail Transformation | Contract 🛍️

Role: Senior Product Manager

Location: London - 2 days p/w in the office

Contract duration: Until the end of 2026

Are you an experienced Product Manager? Are you excited by the challenge of transforming a critical business service and embedding product thinking into a growing team? Do you want to work for a popular, well-known retailer?

If so, this could be the perfect next role for you!

This business is a household name across the UK 🇬🇧 and has significantly matured its product & tech team over the last few years. They are now looking to transform their scheduling and booking platform (a core part of the customer experience that handles over 130,000 requests per year & drive 30-40% of their revenue) into a scalable, integrated, and online-enabled service. 💻📈.

As Senior Product Manager you will lead this high-profile transformation project from ideation through to operational execution, working with internal stakeholders, store teams, and external partners. 🏬🛍️

What are they looking for?

• A proactive Product Manager with experience driving change in operational systems 🛠️
• Able to work with complex integrations, and internal platforms 🔗
• Skilled in stakeholder management and leading cross-functional teams 🤝
• Customer-focused with a deep understanding of operational workflows 👥
• Capable of managing sensitive change that impacts existing processes while delivering business improvements ⚖️
• Nice to have: experience in retail 🛍️

Key Responsibilities:

• Lead the transformation of the scheduling and booking platform over the next 12 months 📅
• Operationalize the platform online and integrate it fully into stores 🖥️🏬
• Manage external partners for scheduling and route optimization 🚚
• Work closely with store teams to ensure smooth adoption of the new platform 👌

This is a high-profile, fixed-term opportunity to lead a critical operational transformation and make a tangible impact on a growing retailer’s core systems. You will work alongside a supportive Product Director and product team and take ownership of the project from start to finish.

Please send your CV now for more information on both the role and company. ✉️