Senior Product Manager, AI Agent Platform

Fin. The highest performing Customer Agent; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Fin, now part of Salesforce, is hiring a Senior Product Manager to lead AI-powered customer engagement and shape the future of business messaging across service, sales and ecommerce. You’ll guide a world-class team of engineers, designers and researchers to deliver products that touch millions daily.

We seek a leader who can define bold roadmaps, align stakeholders, and measure impact with data and qualitative feedback. This hybrid UK role offers leverage of AI to improve efficiency and outcomes.

Qualifications

• No minimum years of experience; focus on impact, drive and potential.
• Independently understand, define and articulate complex customer problems using data and qualitative inputs.
• Define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team.
• Collaborate with engineering and designers to ship solutions, from bold future visions to small, focused iterations.
• Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact.
• Understand AI systems and LLMs; assess feasibility and trade-offs, and make informed product decisions with engineering.
• Technical fluency across APIs, SaaS infra, low-code tooling, and system architecture.
• Outcome oriented leadership with high ownership and the ability to influence and align.

Responsibilities

• Be responsible for a significant product area or leading an important project.
• Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions.
• Manage the roadmap; define what should be built, when and why, and communicate it to generate alignment.
• Collaborate with engineers and designers to imagine, build, and ship solutions from visions to iterations.
• Leverage AI to increase efficiency, accelerate development, and multiply team impact.
• Evaluate impact through quantitative and qualitative measures in beta and post-release.
• Own and maintain the quality of your product area, ensuring every release delivers world-class software.
• Collaborate with peers to ensure clear GTM strategy and hands-on delivery.

Skills

Customer Focus

Roadmaps

Product Judgment

World-Class Product

AI Tech

Technical Fluency

Outcome Oriented

Leadership

Communication

Stakeholder Alignment

Tools

APIs

SaaS infrastructure

Low-code tooling

System architecture

Job description

Fin, now part of Salesforce, is hiring a Senior Product Manager to lead AI-powered customer engagement and shape the future of business messaging across service, sales and ecommerce. You’ll guide a world-class team of engineers, designers and researchers to deliver products that touch millions daily.

We seek a leader who can define bold roadmaps, align stakeholders, and measure impact with data and qualitative feedback. This hybrid UK role offers leverage of AI to improve efficiency and outcomes.