Senior AI Product Manager, Customer Experience

Intercom

Greater London

Hybrid

GBP 90,000 - 140,000

Full time

3 days ago

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Job summary

Salesforce is seeking a Senior Product Manager to shape the future of AI-powered business messaging and customer engagement. You’ll lead a world-class team of engineers, designers, and researchers to deliver impactful products used by millions daily.

This role emphasizes customer-focused problem framing, bold roadmaps, and strong product judgment, with collaboration across product, engineering, and GTM teams in a hybrid London setting.

Qualifications

No minimum years of experience; evidence of impact, drive and potential is key.
Ability to translate customer problems into clear product opportunities using data and qualitative inputs.
Ability to define and communicate roadmaps, align teams and generate excitement with customers and engineers.

Responsibilities

Own a significant product area or major project within the team.
Deeply understand customer problems via research, data, and direct interactions.
Define and manage the roadmap—what to build, when, and why—to align with business goals.
Collaborate with engineers and designers to ship bold future visions and focused iterations.
Leverage AI to increase efficiency and scale impact across the team.
Evaluate impact with quantitative and qualitative measures during beta and post-release.
Lead by example, modeling company values and R&D principles across the team.

Skills

Customer Focus

Roadmapping

Product Judgment

World-Class Product

AI Tech

Technical Fluency

Leadership

Job description

This role emphasizes customer-focused problem framing, bold roadmaps, and strong product judgment, with collaboration across product, engineering, and GTM teams in a hybrid London setting.

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