Senior Product Engineer

-; Leicester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading automation solutions company in the United Kingdom is seeking an experienced professional to provide support for their DeltaV systems. The ideal candidate should have over 5 years of experience with Emerson's automation systems, possess an Engineering degree, and demonstrate excellent problem-solving and communication skills. The role involves direct interaction with customers and engineering teams, creating knowledge articles, and occasional travel to customer sites. A commitment to fostering an inclusive workplace is emphasized.

Qualifications

• 5+ years of experience with Emerson's automation systems and/or DeltaV peripheral products.
• Ability to work directly with end users resolving system issues.
• Legal authorization to work in the UK.

Responsibilities

• Provide support for Emerson's Automation products and solutions.
• Work directly with customers and engineers on DeltaV applications.
• Create and update Knowledge Base Article content.

Skills

Problem solving

Excellent communication skills

Creative problem solving

Education

Engineering Degree or equivalent

Job description

In This Role, Your Responsibilities Will Be:

• Provide support for Emerson's Automation products and solutions.
• Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) engineers and development engineers on technical solutions to DeltaV applications.
• Provide feedback to our Product Marketing & Technology teams regarding end user requirements. Play a part in the role out of the support package for those products. Have early access to products to provide feedback and develop early support knowledge before release.
• Create and update Knowledge Base Article content to inform the field about Product Information.
• Generate close consultative long‑term relationships with key Emerson customers to assist with their automation and operational needs.
• Travel (estimate 2–5 trips/year, typically a week or less per trip) to customer sites.
• Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.

Who You Are:

You are a problem solving innovator. You readily adapt to personal, interpersonal, and leadership behavior. You work out tough agreements and settle disputes equitably. You adjust communication to fit the audience and the message for both stakeholders & technology. You deal comfortably with the uncertainty of change. You identify and seize new opportunities.

For This Role, You Will Need:

• Engineering Degree or equivalent is preferable.
• 5+ years of experience with Emerson's automation systems and/or DeltaV peripheral products and/or DeltaV lifecycle products is required.
• Ability to work directly with the end user resolving system issues on a running process.
• To be a creative problem solver.
• Excellent communication skills, both verbal and written, in English, is required to collaborate with a global customer base.
• Legal authorization to work in the United Kingdom – sponsorship will not be provided for this role.

Preferred Qualifications That Set You Apart:

• Detailed knowledge of DeltaV Live would be an advantage.
• Previous experience of working with remote engineering teams.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. We invest in your success through mentorship, training, and leadership opportunities so you can make a lasting impact.

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