Senior Principal QA Customer Support

Lonza; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in life sciences is seeking a Senior Principal QA Customer Support to act as the primary liaison for all quality-related matters. In this role, you will lead customer audits, manage quality processes, and work collaboratively to ensure continuous improvement. Ideal candidates have a BSc in Science and significant experience in GMP-regulated environments. This position is hybrid based in Slough.

Benefits

Dynamic working culture

Inclusive workplace

Compensation programs for high performance

Qualifications

• Significant experience in GMP-regulated pharmaceutical environments, ideally biologics or biopharmaceuticals.
• Previous experience working directly with clients.
• Commitment to delivering high-quality outcomes and sharing success with your team.

Responsibilities

• Manage change controls, deviations, investigations, CAPAs, Product Quality Reviews, and Quality Agreements.
• Notify customers of quality-related items and ensure feedback is addressed promptly.
• Host customer audits and regulatory inspections, ensuring timely follow-up and responses.

Skills

Collaboration skills

Relationship management

Customer-focused mindset

Education

BSc in Science or a related discipline

Job description

Senior Principal QA Customer Support

Location: Slough, Hybrid

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

As Senior Principal QA Customer Support, you will act as the primary liaison to external customers for all quality-related matters. You will lead customer audits, manage key quality processes, and contribute to site and global quality projects that drive continuous improvement.

What you will get

• An agile career and dynamic working culture
• An inclusive and ethical workplace
• Compensation programs that recognize high performance
• A variety of benefits depending on role and location
• Explore our global benefits at https://www.lonza.com/careers/benefits

What you will do

• Manage change controls, deviations, investigations, CAPAs, Product Quality Reviews, and Quality Agreements
• Notify customers of quality-related items and ensure feedback is addressed promptly
• Maintain Product Specification Files (PSF) and Establishment Licenses
• Represent QA in Internal and Joint Project Team meetings
• Facilitate discussions between customers and internal teams such as Manufacturing, Engineering, and QC
• Support vendor change notifications and site inspection readiness
• Host customer audits and regulatory inspections, ensuring timely follow-up and responses

What we are looking for

• BSc in Science or a related discipline
• Significant experience in GMP-regulated pharmaceutical environments, ideally biologics or biopharmaceuticals
• Previous experience working directly with clients
• Strong collaboration skills and ability to work across teams
• Customer-focused mindset with excellent relationship management skills
• Commitment to delivering high-quality outcomes and sharing success with your team

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.