Senior Planner - Repairs & Housing Service

Stevenage Borough Council; Stevenage; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Leave and holidays

Training & development

Employee assistance programme

Travel: season ticket loans

Cycle to work scheme

Staff discounts

Job summary

Stevenage Borough Council is seeking a Senior Planner in its Repairs Service to organise repairs, schedule work, and ensure timely delivery for residents. You will coordinate planners and operatives, balance workloads and adapt to changing priorities while maintaining customer-focused service levels.

The role emphasizes knowledge of DRS/NEC, social housing background, and strong data reporting capabilities to monitor progress and identify trends.

Qualifications

• Strong knowledge of DRS/NEC and repairs and maintenance/social housing background.
• Strong line management focus.
• Strong data control (creating reports and identifying out-of-target jobs/trends).

Responsibilities

• Organise repairs and ensure residents receive a timely, reliable service.
• Coordinate day-to-day scheduling, balance workloads and respond to changing priorities.
• Work with planners, trade operatives and managers to progress repairs from appointment to completion.
• Contribute to continuous improvement of service delivery and data reporting.

Skills

DRS knowledge

NEC knowledge

Repairs & maintenance

Social housing background

Line management

Job description

Stevenage Borough Council is seeking a Senior Planner in its Repairs Service to organise repairs, schedule work, and ensure timely delivery for residents. You will coordinate planners and operatives, balance workloads and adapt to changing priorities while maintaining customer-focused service levels.

The role emphasizes knowledge of DRS/NEC, social housing background, and strong data reporting capabilities to monitor progress and identify trends.