Social Housing Repairs Planner & Scheduler

Build Recruitment; Glasgow; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Life Assurance cover

Wellbeing Resources and Counselling

Job summary

Build Recruitment is seeking a Repairs Planner for a role in Kingston. The planner will oversee scheduling, resource planning, and coordination of repairs and planned works within a social housing portfolio.

The role focuses on planning operatives (direct and subcontractors), maintaining appointment targets, and ensuring efficient job progression with accurate reporting. Strong organisation, stakeholder communication, and IT skills are essential for success.

Qualifications

• Experience in planning, scheduling, or contract administration, ideally in social housing, construction, or repairs.
• Strong understanding of responsive repairs processes and contractor management.
• Excellent organisational skills to manage a high-volume workload.
• Confident communicator with good customer service and resident engagement.
• Proficient IT skills including Microsoft Office and scheduling software.
• Ability to interpret performance data, KPIs, and reports.
• Strong problem-solving in a fast-paced environment.

Responsibilities

• Day-to-day planning of operatives and subcontractors to allocate jobs and manage FOWs.
• Reviewing jobs in the system and feeding back in reports, flagging risks to management.
• Ensure appointments are met with correct allocation, materials, and staff.
• Update resident-facing information to maintain a positive customer experience.
• Check and allocate jobs ahead of appointments and track progress daily.
• Monitor PDA usage, job status, and close-out with FOWs at COP.
• Ensure emergencies are promptly allocated and monitored throughout the day.
• Oversee overdue orders and manage supplier/contractor communications.

Skills

Planning & scheduling

Contract administration

Customer service

Data analysis

Tools

Microsoft Office

Job management software

Job description

Build Recruitment is seeking a Repairs Planner for a role in Kingston. The planner will oversee scheduling, resource planning, and coordination of repairs and planned works within a social housing portfolio.

The role focuses on planning operatives (direct and subcontractors), maintaining appointment targets, and ensuring efficient job progression with accurate reporting. Strong organisation, stakeholder communication, and IT skills are essential for success.