Social Housing Repairs Planner – Scheduling & Operations

Build Recruitment Limited; Royal Borough of Kingston upon Thames; Presencial; GBP 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Development opportunities

Competitive salary

25 days holiday plus bank holidays

EV schemes

Descripción de la vacante

Build Recruitment Limited in Kingston is seeking a Repairs Planner to oversee scheduling of repairs and planned works within the social housing portfolio.

You will manage operatives and subcontractors, monitor KPIs, ensure appointments are met, and coordinate materials, with a focus on customer service and efficient delivery. This is a fast-paced role requiring strong organisational and IT skills and daily cross-team liaison.

Formación

• Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
• Proficient in IT systems, including Microsoft Office and job management/scheduling software
• Ability to interpret and work with performance data, KPIs, and operational reports.

Responsabilidades

• Day-to-day planning of operatives to ensure all jobs are allocated and attended.
• Reviewing jobs, feeding back into reports, and raising risks to Operations.
• Ensuring appointments are met with correct allocation, materials, and staff.
• Maintain customer experience by updating residents and stakeholders.
• Allocate and monitor bookings ahead of appointments; manage diary entries.
• Daily tracking of jobs, PDA usage, notes, and FOWs/SORs.
• Review diaries to ensure timely appointments and COP closure with FOWs.
• Promptly allocate emergencies and manage urgent responses within 2 hours.
• Monitor overdue orders and absence levels to ensure completion.
• Coordinate with subcontractors and communications for changes.
• Coordinate materials and advise engineers/supervisors as needed.
• Book-in VO’s/Quoted FOWs via admin and Operations approval.
• Reallocate annual leave, sickness, training, and vehicle issues as required.
• Update Dynamics with action notes; collaborate with Planning Supervisor.
• Cover AL or sickness with other planners or call centre during peak times.
• Review Repairs Inbox and raise jobs within 48 hours.

Conocimientos

Planning

Scheduling

Coordination

Contract administration

Stakeholder communication

IT systems

KPIs

Problem solving

Customer service

Herramientas

Microsoft Office

Job management software

Descripción del empleo

Build Recruitment Limited in Kingston is seeking a Repairs Planner to oversee scheduling of repairs and planned works within the social housing portfolio.

You will manage operatives and subcontractors, monitor KPIs, ensure appointments are met, and coordinate materials, with a focus on customer service and efficient delivery. This is a fast-paced role requiring strong organisational and IT skills and daily cross-team liaison.