Senior Personal Banker - Remote & Branch Banking Expert

NatWest Group; Tunbridge Wells; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Tunbridge Wells seeks a Senior Personal Banker to support customers in utilizing digital services and managing complex financial needs. The role involves conducting financial checks, building customer relationships, and promoting suitable products. Ideal candidates are organized and passionate about enhancing customer experiences, with a focus on excellent service. Competitive salary starting at £26,350 along with a comprehensive benefits package is offered.

Benefits

36 days holiday

Monthly retirement fund contribution

Flexible reward programme benefits

Qualifications

• Experience in a customer service environment with a focus on satisfaction.
• Ability to build rapport and trust with customers in various environments.

Responsibilities

• Meeting and supporting customers via video banking or in branch.
• Conducting Financial Health checks and reviewing customer accounts.
• Identifying suitable products and services for customers.

Skills

Customer service

Communication skills

Organisational skills

Relationship building

Ability to work under pressure

Job description

A leading financial services provider in Tunbridge Wells seeks a Senior Personal Banker to support customers in utilizing digital services and managing complex financial needs. The role involves conducting financial checks, building customer relationships, and promoting suitable products. Ideal candidates are organized and passionate about enhancing customer experiences, with a focus on excellent service. Competitive salary starting at £26,350 along with a comprehensive benefits package is offered.