Senior Performance Engineer - Escalations Lead

ServiceNow; Staines-upon-Thames; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company in the UK seeks a Lead Performance Support Consultant to tackle complex performance issues for major clients. The role requires extensive experience in technical support and software development, with a focus on optimizing ServiceNow deployments. Successful candidates will possess advanced problem-solving skills and proficiency in Java and JavaScript, along with a solid understanding of relational databases. Competitive salary and benefits are offered.

Benefits

Generous holiday allowances

Bonus scheme

Stock options

Flexible working arrangements

Qualifications

• 10+ years of progressive experience in technical support or performance load testing.
• Expert level knowledge of web application stack components.
• Experience with scripting languages like JavaScript or Python.

Responsibilities

• Drive closure of critical escalated technical issues.
• Identify and root cause performance issues in ServiceNow deployments.
• Partner with customers and internal teams to optimize performance.

Skills

Problem-solving skills

Leadership

Time management

Critical thinking

Education

10+ years in technical support or software development

Tools

Java

JavaScript

Python

SQL Server

Oracle

Job description

A leading tech company in the UK seeks a Lead Performance Support Consultant to tackle complex performance issues for major clients. The role requires extensive experience in technical support and software development, with a focus on optimizing ServiceNow deployments. Successful candidates will possess advanced problem-solving skills and proficiency in Java and JavaScript, along with a solid understanding of relational databases. Competitive salary and benefits are offered.