Senior People Operations Delivery Lead - HR Change & Insights

British Airways PLC; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading airline company in the UK is seeking a Senior People Operations Delivery Manager to lead HR services across the employee lifecycle. The role requires strong leadership experience in HR Operations, proven change management capabilities, and proficiency in analyzing HR metrics. Candidates should excel in communication and decision-making. The position offers competitive benefits including unlimited staff travel tickets and opportunities for career growth.

Benefits

Unlimited basic and premium standby tickets on flights

Discounted Hotline airfares

Qualifications

• Proven track record in managing change and transformation.
• Ability to interpret HR metrics and service data.
• Strong problem-solving capabilities.

Responsibilities

• Lead People Operations delivery teams to provide HR services.
• Manage performance against SLAs and KPIs.
• Use HR data to identify trends and improve performance.

Skills

Strong leadership experience

Knowledge of HR Operations

Analytical skills

Proficient in Excel

Decision-making skills

Excellent communication skills

Organizational skills

Education

Degree-level education or equivalent experience

CIPD or relevant HR qualification

Tools

HR technology

Case management platforms

Job description

A leading airline company in the UK is seeking a Senior People Operations Delivery Manager to lead HR services across the employee lifecycle. The role requires strong leadership experience in HR Operations, proven change management capabilities, and proficiency in analyzing HR metrics. Candidates should excel in communication and decision-making. The position offers competitive benefits including unlimited staff travel tickets and opportunities for career growth.