Senior Payments Industry Manager

HSBC; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A top financial services organization in London is looking for a professional to support the payments industry's strategic agenda. The candidate will oversee compliance, engage with stakeholders, and represent the organization at industry forums. This role requires strong payments industry knowledge, stakeholder management, and excellent communication skills. The company offers competitive pay, benefits, and opportunities for professional development in a hybrid work environment.

Benefits

Private healthcare

Contributory pension scheme

Enhanced maternity and adoption pay

Qualifications

• Strong understanding of the Payments industry, with awareness of big change drivers.
• Proven stakeholder management skills are essential.
• Ability to demonstrate advocacy effectively.

Responsibilities

• Support the strategic change agenda for payments.
• Oversee HSBC compliance with payment scheme and regulatory requirements.
• Represent HSBC at key industry committees and forums.

Skills

Strong understanding of the Payments industry

Proven stakeholder management

Excellent communication skills

Ability to establish collaborative relations

Job description

Area of Interest: Branch and Retail Banking

Location: London, GB, E14 5HQ

Work style: Hybrid Worker

Date: 6 Jan 2026

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Our Payments Industry Team covers our Payments Industry engagement across the UK. We engage externally with the UK Payments Industry, regulators, payment schemes and market infrastructures to ensure both HSBC Bank plc and HSBC UK fulfils its responsibilities to a range of stakeholders.

Role Focus

This role will support with the following:

• Supporting the strategic change agenda for payments.
• Pay.UK progression of short-term enhancements
• The abolition of the PSR (Payments System Regulator) and re cast of payments regulation into the FCA (Financial Conduct Authority)
• A legislative update to the payment’s elements of the Payment Services Regulations and FSBRA (Financial Services Banking Reform Act)
• BoE planned future roadmap for the Real Time Gross Settlement System (RTGS) and CHAPS, including 24x7 opening hours
• Oversee HSBC compliance with payment scheme and regulatory requirements and data requests, specifically on Confirmation of Payee and the Specific Directions on APP Scams.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will

• Be a Subject matter expert on payments industry technical and regulatory knowledge, keeping pace with developments and change in the industry, with a particular focus on the National Payments Vision, new retail payments infrastructure and Delivery Company; as well as the Bank of England’s roadmap for RTGS and CHAPS.
• Day-to-day oversight and management of the HSBC (HSBC UK Bank plc and HSBC Bank plc) relationship and engagement with the UK payments industry, regulators and market infrastructures to ensure HSBC fulfils its responsibilities to the many stakeholders in the payments industry given its importance to the UK economy
• Represent HSBC at key industry committees, working groups, forums, and events
• Brief senior and executive management on payment industry and regulatory developments supporting strong alignment and collaboration cross-entity for payment related activity.
• Provide Payments Industry and regulation expertise within relevant internal committees and forums.

To be successful in this role you should meet the following requirements

• Strong understanding of the Payments industry, awareness of the big change drivers
• Proven stakeholder management is essential
• Ability to demonstrate advocacy
• Establish and maintain collaborative relations with external organisations, presenting complex issues confidently and concisely to diverse stakeholders, including executives and regulators.
• Excellent communication skills with proven experience of delivering to a varied audience by influencing and driving decisions in a concise and effective manner.

This role is based in London.

Opening up a world of opportunity

Within HSBC certain roles are designated as Enhanced Vetting Roles. For roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an on-going basis.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk.