Senior Patient Co-Ordinator

SpaMedica Ltd; Bristol; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a team leader to manage patient coordinators. You will be responsible for recruitment, training, and team management, ensuring quality patient care. The ideal candidate should possess strong leadership skills and experience in similar roles. This position offers competitive benefits, including performance bonuses and opportunities for continuous development within a supportive team environment.

Benefits

22 days holiday plus bank holidays

Discretionary performance bonuses

Enhanced maternity & adoption pay

Free flu vaccinations

Reimbursement for eye tests

Eligibility for Blue Light card

Continuous training and development

Recommend a Friend Scheme

Access to exclusive discounts and wellbeing resources

Qualifications

• Experience managing a team and conducting reviews.
• Ability to conduct recruitment and training.
• Strong communication and organizational skills.

Responsibilities

• Manage a team of patient coordinators and ensure adequate cover.
• Conduct probation and appraisal reviews.
• Participate in recruitment and provide training.

Job description

Responsibilities

• Effectively manage a team of patient coordinators and include the following duties:
• Produce a fair and consistent monthly rota.
• Sign off holidays in line with business activity, ensuring adequate cover.
• Produce weekly plans for medical record preparation.
• Be confident with absence reporting and completing return-to-work interviews.
• Conduct 3‑month and 6‑month probation reviews, highlighting additional training requirements.
• Be involved in the appraisal process, preparation and delivery.
• Deliver one‑to‑one meetings and record conversations in writing.
• Be involved in disciplinary and investigation meetings when required.
• Assure confidentiality of information.
• Participate in recruitment of new team members.
• Act as trainer for new team members, updating training manual.
• Hold regular team meetings.

We’re proud to be Investors In People Platinum Accredited, placing us in the top 7% of IIP organisations. We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.

Benefits

• 22 days holiday (increasing with length of service) + bank holidays.
• Discretionary performance bonuses awarded twice a year; company performance bonus + personal performance bonus.
• Enhanced maternity & adoption pay.
• Free flu vaccinations and DBS.
• Reimbursement for eye tests and glasses (up to £75).
• Eligibility for Blue Light card.
• Continuous training and development (apprenticeships, internal development programmes).
• Recommend a Friend Scheme (350 reward for both).
• Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedicaMe platform.

Join SpaMedica: Where our values guide everything we do, and you can make a life‑changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Disability Confidence: We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five‑star feedback we receive from our patients.