Senior Patient Admin & Operations Lead — Flexible Shifts

Circle Health Group Limited – Monthly; Rochdale; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies with enhanced

Job summary

Circle Health Group in Rochdale is seeking a Senior Patient Administrator to join the Administration department on a full-time basis (37.5 hours per week). The role covers a flexible shift pattern and supports multiple departments, ensuring smooth day-to-day operations of patient administration and a high standard of service across the patient journey.

You will work with Administration Leads to provide operational support, mentoring junior staff, and maintaining data integrity in hospital

Qualifications

• GCSE Maths and English at A-C or equivalent required.
• Experience in patient administration, bookings or healthcare support.
• Strong organisational skills and attention to detail.
• Proficient with hospital systems and Microsoft Office.
• Excellent communication and interpersonal abilities.
• Experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience in a private hospital or clinical environment.

Responsibilities

• Provide efficient, accurate administrative support throughout the patient journey (booking, admission, transfer, discharge).
• Maintain high standards in data entry, appointment scheduling, and communications with patients and staff.
• Ensure timely processing of documentation, referrals and updates using the systems.
• Act as senior point of contact for patient administration staff; guide and troubleshoot complex queries.
• Support task allocation and day-to-day workflow coordination.
• Ensure handovers are completed and processes followed per procedures.

Skills

Organisational skills

Communication skills

Microsoft Office

Mentoring junior staff

Experience in patient administration

Education

Mat hs/English GCSE A-C

English GCSE A-C

Tools

Hospital systems

Job description

Circle Health Group in Rochdale is seeking a Senior Patient Administrator to join the Administration department on a full-time basis (37.5 hours per week). The role covers a flexible shift pattern and supports multiple departments, ensuring smooth day-to-day operations of patient administration and a high standard of service across the patient journey.

You will work with Administration Leads to provide operational support, mentoring junior staff, and maintaining data integrity in hospital