Senior Patient Admin & Care Coordination Lead

Circle Health Group; Rochdale; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare Scheme

25 days holiday + bank holidays

Friends & Family Hospital Discounts

Industry-leading training and growth

Job summary

Circle Health Group's The Highfield Hospital in Rochdale seeks a Senior Patient Administrator to lead the patient administration team. This full-time role (37.5 hours) supports booking, admission, transfer, and discharge, while ensuring accurate data entry and clear communication with patients and staff.

Ideal candidates will have senior admin or coordinator experience, strong organisational and interpersonal skills, and familiarity with hospital systems and RTT targets.

Qualifications

• Maths and English GCSE at grades A-C or equivalent functional skills level 2.
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.
• Previous experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems, or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience working in a private hospital or clinical environment.

Responsibilities

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Support task allocation and day-to-day workflow coordination across the team.
• Ensure handovers are completed and all processes are followed in line with departmental procedures.

Skills

Organisational skills

Communication

Mentoring

Senior administrative experience

Education

Maths GCSE A-C or equivalent

English GCSE A-C or equivalent

Tools

Microsoft Office

Hospital systems

Job description

Circle Health Group's The Highfield Hospital in Rochdale seeks a Senior Patient Administrator to lead the patient administration team. This full-time role (37.5 hours) supports booking, admission, transfer, and discharge, while ensuring accurate data entry and clear communication with patients and staff.

Ideal candidates will have senior admin or coordinator experience, strong organisational and interpersonal skills, and familiarity with hospital systems and RTT targets.