Patient Administrator - Reception

Circle Clinical Services Limited; Bedford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year + bank

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Wellbeing resources

Job summary

Circle Integrated Care, part of Circle Health Group, is seeking a Patient Administrator to join the Bedord-based Administration team. This full-time role requires 37.5 hours per week with a permanent salary of £24,947 per year.

The postholder will manage patient queries, bookings, mail, and pathway administration, ensuring a smooth patient journey and adherence to best-practice processes across the organisation.

Qualifications

• GCSE Maths and English at A–C or functional skills level 2.
• Proficient PC use and familiarity with systems.
• Basic financial awareness and numeracy.
• Private healthcare admin experience is beneficial.

Responsibilities

• Contribute to smooth patient administration throughout the journey.
• Follow Circle Health Group processes to provide a professional service.
• Handle patient queries efficiently and professionally.
• Manage incoming/outgoing mail and electronic bookings.
• Maintain Health and Safety knowledge and compliance.
• Ensure appropriate health and safety measures for all.
• Complete mandatory training requirements.

Skills

PC proficiency

Financial awareness

Admin experience (healthcare)

GCSE Maths/English

Education

GCSE Maths & English

Tools

Microsoft Office Suite

Job description

Patient Administrator - Reception Circle Integrated Care - Bedord

37.5 Hours & Permanent Salary: £24,947.00 per year

Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act.
• Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities ...and many more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.

Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles - and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally.

Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding.

As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group bring world-class consultants, cutting edge facilities, and care without the wait.

Your health, your choice - we make it happen.

We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything we need to thrive. Together, we’re shaping the future of healthcare