Patient Administration Lead - Circle Health Group

Circle Health Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Private pension

Private healthcare

Friends & Family discounts

Family friendly policies

Life insurance

Wellbeing resources

Employee recognition

Training opportunities

Job summary

Circle Health Group operates Hendon Hospital in London seeking a Patient Administration Lead to manage the administration team, oversee bookings, admissions, discharges and outpatient scheduling. The role requires leadership experience, strong communication, and proficiency with patient management systems.

A flexible shift pattern is expected in this full-time position. The organisation offers competitive salaries and a broad range of employee benefits as part of a nationwide network of

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership or supervisory experience.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and patient management systems.
• Experience working in a hospital or private healthcare environment.
• Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
• Understanding of GDPR, information governance, and confidentiality principles.
• NVQ Level 3 or equivalent in Administration, Customer Service, or Health and Social Care.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and elevate issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Skills

Leadership

Team coordination

Communication

Organisational skills

Microsoft Office

Patient management systems

GDPR knowledge

Education

NVQ Level 3 or equivalent in Administration/Customer Service/Health & Social Care

Job description

Patient Administration Lead

Hendon Hospital

37.5 Hours & Permanent

Salary: Up to £31,321.00 per year

(depending on level of experience, training and qualification)

Overview

Patient Administration Lead

Hendon Hospital

37.5 Hours & Permanent

Salary: Up to £31,321.00 per year (depending on level of experience, training and qualification)

Hendon Hospital in London is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in the Administration department.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties Of This Role Include

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and elevate issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Applicants Should Meet The Following Criteria

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.
• Experience working in a hospital or private healthcare environment.
• Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
• Understanding of GDPR, information governance, and confidentiality principles.
• NVQ Level 3 or equivalent in Administration, Customer Service, or Health and Social Care

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy