Senior Patient Administrator

Circle Health Group; Rochdale; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare Scheme

25 days holiday + bank holidays

Friends & Family Hospital Discounts

Industry-leading training and growth

Job summary

Circle Health Group's The Highfield Hospital in Rochdale seeks a Senior Patient Administrator to lead the patient administration team. This full-time role (37.5 hours) supports booking, admission, transfer, and discharge, while ensuring accurate data entry and clear communication with patients and staff.

Ideal candidates will have senior admin or coordinator experience, strong organisational and interpersonal skills, and familiarity with hospital systems and RTT targets.

Qualifications

• Maths and English GCSE at grades A-C or equivalent functional skills level 2.
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.
• Previous experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems, or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience working in a private hospital or clinical environment.

Responsibilities

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Support task allocation and day-to-day workflow coordination across the team.
• Ensure handovers are completed and all processes are followed in line with departmental procedures.

Skills

Organisational skills

Communication

Mentoring

Senior administrative experience

Education

Maths GCSE A-C or equivalent

English GCSE A-C or equivalent

Tools

Microsoft Office

Hospital systems

Job description

Senior Patient Administrator

The Highfield Hospital

37.5 Hours & Permanent

Salary: Up to £28,652.32 per year (depending on level of experience, training and qualification)

The Highfield Hospital has recently been awarded OUTSTANDING by the CQC.

The Highfield Hospital in Rochdale is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Senior Patient Administrator to join their team of staff in the Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

We are seeking an experienced, proactive and highly organised Senior Patient Administrator to join our Patient Administration team. This is an exciting opportunity for an individual who is looking to develop their leadership skills whilst gaining exposure to all aspects of patient administration within a busy hospital environment.

Working closely with the Administration Leads, you will provide operational support across a range of administrative functions and play a key role in ensuring an excellent patient experience from referral through to discharge.

This is a varied role requiring flexibility, adaptability and a willingness to learn all areas of the administration function. You will act as a point of support for the wider team and help maintain efficient day-to-day operations across multiple departments.

Duties of this role include:

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Support task allocation and day-to-day workflow coordination across the team.
• Ensure handovers are completed and all processes are followed in line with departmental procedures.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.
• Previous experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems, or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience working in a private hospital or clinical environment.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.