Senior Patient Administrator

Circle Health Group Limited – Monthly; Rochdale; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies with enhanced

Zusammenfassung

Circle Health Group in Rochdale is seeking a Senior Patient Administrator to join the Administration department on a full-time basis (37.5 hours per week). The role covers a flexible shift pattern and supports multiple departments, ensuring smooth day-to-day operations of patient administration and a high standard of service across the patient journey.

You will work with Administration Leads to provide operational support, mentoring junior staff, and maintaining data integrity in hospital

Qualifikationen

• GCSE Maths and English at A-C or equivalent required.
• Experience in patient administration, bookings or healthcare support.
• Strong organisational skills and attention to detail.
• Proficient with hospital systems and Microsoft Office.
• Excellent communication and interpersonal abilities.
• Experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience in a private hospital or clinical environment.

Aufgaben

• Provide efficient, accurate administrative support throughout the patient journey (booking, admission, transfer, discharge).
• Maintain high standards in data entry, appointment scheduling, and communications with patients and staff.
• Ensure timely processing of documentation, referrals and updates using the systems.
• Act as senior point of contact for patient administration staff; guide and troubleshoot complex queries.
• Support task allocation and day-to-day workflow coordination.
• Ensure handovers are completed and processes followed per procedures.

Kenntnisse

Organisational skills

Communication skills

Microsoft Office

Mentoring junior staff

Experience in patient administration

Ausbildung

Mat hs/English GCSE A-C

English GCSE A-C

Tools

Hospital systems

Jobbeschreibung

Senior Patient Administrator

The Highfield Hospital has recently been awarded OUTSTANDING by the CQC. The Highfield Hospital in Rochdale is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics, performing more complex surgery than any other private healthcare provider in the country.

This is a full-time role for 37.5 hours a week on a permanent contract. Salary: Up to £28,652.32 per year, depending on level of experience, training and qualification.

We have an opportunity for a Senior Patient Administrator to join their team of staff in the Administration department. The role holder will cover a flexible shift pattern and work closely with Administration Leads to provide operational support across a range of administrative functions. This role requires flexibility, adaptability and a willingness to learn all areas of the administration function. The role will act as a point of support for the wider team and help maintain efficient day-to-day operations across multiple departments.

Duties

• Provide efficient, accurate, and compassionate administrative support throughout the patient journey, including booking, admission, transfer, and discharge.
• Maintain high standards in data entry, appointment scheduling, and communication with patients and clinical staff.
• Ensure timely processing of documentation, referrals, and patient updates using the appropriate systems.
• Act as a senior point of contact for patient administration staff, offering guidance and troubleshooting support for complex queries.
• Support task allocation and day-to-day workflow coordination across the team.
• Ensure handovers are completed and all processes are followed in line with departmental procedures.

Applicants should meet the following criteria

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Experience in a patient administration, bookings, or healthcare support role.
• Strong organisational skills and attention to detail.
• Confident using hospital systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to support and mentor junior team members.
• Previous experience in a senior administrative or team coordinator role.
• Knowledge of patient pathways, referral systems, or RTT targets.
• Understanding of information governance and confidentiality policies.
• Experience working in a private hospital or clinical environment.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities and many more

Diversity

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.

Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

About the Company

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture. To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group brings world-class consultants, cutting edge facilities, and care without the wait.

Your health, your choice - we make it happen. We’re also passionate about our people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive. Together, we’re shaping the future of healthcare.