Senior Parcel Service Account Lead – UK (Hybrid)

Vanderlande; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics and technology provider in the UK is seeking a Senior Service Account Manager to drive service excellence for parcel customers. You will manage customer relationships, develop service strategies, and collaborate with cross-functional teams to ensure successful service delivery. The ideal candidate has a relevant degree, proven experience in service sales, and strong problem-solving skills. A competitive benefits package, including medical cover and career progression opportunities, is offered in a hybrid working environment.

Benefits

28 days annual leave

Bupa Medical Cover

Wellbeing membership with GP access

Cycle to work scheme

Pension with Aviva

Recognition platform for coworkers

Qualifications

• Proven years of experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with the ability to build excellent rapport with customers.
• Driven to win, results-oriented, and hands-on in approach.

Responsibilities

• Represent the customer internally with a strong customer-first mindset.
• Drive upgrades and enhancements for existing installations.
• Manage bid processes and align with customer expectations.

Skills

Service sales experience

Customer relationship management

Problem-solving abilities

Excellent communication skills

Team player

Education

Degree in Business Administration, Engineering, Logistics

Job description

A leading logistics and technology provider in the UK is seeking a Senior Service Account Manager to drive service excellence for parcel customers. You will manage customer relationships, develop service strategies, and collaborate with cross-functional teams to ensure successful service delivery. The ideal candidate has a relevant degree, proven experience in service sales, and strong problem-solving skills. A competitive benefits package, including medical cover and career progression opportunities, is offered in a hybrid working environment.