Senior Outpatient Booking Lead (Flexible Working)

Stockport NHS Foundation Trust; Stockport; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Between 27-33 days of annual leave and

Salary sacrifice schemes for lease car

Cycle to work scheme

Salary finance

Stockport Credit Union

Job summary

Stockport NHS Foundation Trust is seeking a Senior Clerical Officer (Permanent, 37.5 hours) to manage outpatient appointment administration, referrals, and data entry across multiple IT systems. You will handle calls, arrange appointments, and respond to enquiries in a professional manner.

The role supports outpatient services, with a focus on accurate data, effective appointment management, and meeting local and national targets. Flexible working and supportive team environment are highlighted.

Qualifications

• General knowledge of office/administration procedures.
• Experience of using large databases to process information.
• Experience of telephone duties.
• Working knowledge of call centre or out-patient booking procedures.
• Knowledge of NHS environment.
• Customer Service Training.

Responsibilities

• Register referrals and book appointments in line with clinical need and targets.
• Telephone patients to offer appointment dates and times.
• Manage Envoy reminder service responses and offer urgent appointments per NHS targets.
• Input and maintain patient information on IT systems.
• Discharge old and expired episodes on PAS and liaise with referrers.

Skills

Office administration

Database management

Telephone duties

Call centre knowledge

NHS environment

Customer service training

Education

5 GCSEs or relevant office experience

Job description

Stockport NHS Foundation Trust is seeking a Senior Clerical Officer (Permanent, 37.5 hours) to manage outpatient appointment administration, referrals, and data entry across multiple IT systems. You will handle calls, arrange appointments, and respond to enquiries in a professional manner.

The role supports outpatient services, with a focus on accurate data, effective appointment management, and meeting local and national targets. Flexible working and supportive team environment are highlighted.