Senior Clerical Officer

Stockport NHS Foundation Trust; England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave 27-33 days

NHS pension

Salary sacrifice schemes

NHS Staff discounts

Cycle to work

Salary finance

Credit union

Job summary

Stockport NHS Foundation Trust is seeking a Senior Clerical Officer to join the Outpatient Booking Team on a permanent 37.5 hour contract. You will help manage daily appointment administration, maintain the outpatient waiting list, book appointments, and ensure clinics run at full capacity.

You will process referrals, answer calls professionally, liaise with referrers and GP practices, and work with multiple IT systems to keep data accurate.

Qualifications

• Experience in outpatient booking administration.
• Knowledge of NHS appointment targets and data handling.
• Strong data entry and IT system skills.

Responsibilities

• Manage outpatient waiting list and monitor clinic utilization.
• Book appointments and liaise with patients to confirm dates/times.
• Answer calls professionally and handle enquiries.
• Process patient referrals into the trust using PAS and E-Referral systems.
• Input and update patient data across multiple IT systems.

Skills

Waiting list management

Appointment booking

Telephone support

Data entry

IT systems

Referral processing

Tools

PAS

E-referral system

Envoy

Somerset Database

Evolve scanner

Job description

Senior Clerical Officer: Permanent (37.5 hours)

Take part in managing, daily, all appointment administration undertaken within the Outpatient Booking Team

• Manage and monitor the outpatient waiting list
• Book appointments
• Ensure that all clinics are fully utilized
• Process patient referrals into the trust
• Answer incoming calls from all our customers in a professional and appropriate manner and assist

with specific enquiries

• Make outgoing calls, negotiating appointment dates and times with patients
• Deal with and respond to complaints in a positive manner
• Access and update various IT systems i.e. the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems

• Ensure accurate and quality data entry at all times
• Any other duties commensurate with the role

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker/Skilled visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Register referrals from all sources on the patient administrative system (Patient Centre) and book

appointments in accordance with clinical need and within local and national targets.

Telephone patients to offer appointment dates and times, in accordance with consultant

prioritisation, Trust standards and NHS targets, using Patient Centre and the national E-Referral

Service systems to record appointments made

Manage the Envoy reminder service responses.

Offer appointments to suspected cancer and other urgent patients according to Trust standards

and within NHS target times and recording the data on the Somerset database

Manage and monitor all patients waiting for an appointment on the Outpatient Waiting List

Upload all new referrals to the Evolve scanning system, and process their return

Answer general telephone enquiries, taking responsibility for callers or forwarding calls to the

relevant department

Respond verbally to complaints in a polite and professional manner seeking to find a resolution

on behalf of the caller. Those which cannot be resolved to be passed to a manager or other

departments in the Trust for action

Input, monitor and manage patient information on various IT systems

Discharge old and expired episodes on PAS, completing and updating the patient’s pathway

Liaise with referrers/ GP practices regarding incorrect patient information or referrals

Liaise with multidisciplinary internal teams regarding clinic utilisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits We Offer To You

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union– for local financial advice

For further details / informal visits contact: Name: Marcus McCluskeyWright Job title: Assistant Directorate Manager Telephone number: 0161 419 2199