Outpatient Booking & Call Handler - Flexible Shifts

East Cheshire; Macclesfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Cheshire NHS Trust is seeking an enthusiastic administrative assistant to join our multidisciplinary team. The role focuses on high-quality call handling for the Outpatient Booking Centre and clerical support to the booking team, with shifts arranged on a flexible, bank basis.

This bank role offers flexibility with no guaranteed hours, supporting efficient clinic capacity and patient experience. We are committed to inclusive recruitment and equal opportunities for all applicants.

Qualifications

• Previous administrative experience is required.
• Experience of working in a hospital environment is desirable.
• Strong organisational and communication skills are essential.
• Ability to prioritise tasks and meet deadlines.

Responsibilities

• Provide high-quality call handling within the Outpatient Booking Centre.
• Handle clerical tasks and bookings, amending appointments as needed.
• Explain appointment details and ensure patients receive timely information.

Skills

Customer service

Teamwork

Organisational skills

Attention to detail

Communication

Telephone manner

Education

GCSE level

NVQ level 2

ECDL

Job description

East Cheshire NHS Trust is seeking an enthusiastic administrative assistant to join our multidisciplinary team. The role focuses on high-quality call handling for the Outpatient Booking Centre and clerical support to the booking team, with shifts arranged on a flexible, bank basis.

This bank role offers flexibility with no guaranteed hours, supporting efficient clinic capacity and patient experience. We are committed to inclusive recruitment and equal opportunities for all applicants.