Senior Outpatient Booking & Administration Lead

Stockport NHS Foundation Trust; England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave 27-33 days

NHS pension

Salary sacrifice schemes

NHS Staff discounts

Cycle to work

Salary finance

Credit union

Job summary

Stockport NHS Foundation Trust is seeking a Senior Clerical Officer to join the Outpatient Booking Team on a permanent 37.5 hour contract. You will help manage daily appointment administration, maintain the outpatient waiting list, book appointments, and ensure clinics run at full capacity.

You will process referrals, answer calls professionally, liaise with referrers and GP practices, and work with multiple IT systems to keep data accurate.

Qualifications

• Experience in outpatient booking administration.
• Knowledge of NHS appointment targets and data handling.
• Strong data entry and IT system skills.

Responsibilities

• Manage outpatient waiting list and monitor clinic utilization.
• Book appointments and liaise with patients to confirm dates/times.
• Answer calls professionally and handle enquiries.
• Process patient referrals into the trust using PAS and E-Referral systems.
• Input and update patient data across multiple IT systems.

Skills

Waiting list management

Appointment booking

Telephone support

Data entry

IT systems

Referral processing

Tools

PAS

E-referral system

Envoy

Somerset Database

Evolve scanner

Job description

Stockport NHS Foundation Trust is seeking a Senior Clerical Officer to join the Outpatient Booking Team on a permanent 37.5 hour contract. You will help manage daily appointment administration, maintain the outpatient waiting list, book appointments, and ensure clinics run at full capacity.

You will process referrals, answer calls professionally, liaise with referrers and GP practices, and work with multiple IT systems to keep data accurate.