Outpatient Scheduling & Admin — Flexible Hours & NHS Benefits

Somerset NHS Foundation Trust; City of Westminster; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options

NHS pension scheme

Generous annual leave

Blue Light Card

NHS perks

Descripción de la vacante

Somerset NHS Foundation Trust is seeking an Outpatient Appointments Administrator to coordinate and manage appointments within a busy call-centre and administrative setting. You will book, amend, and monitor referrals, provide high-quality customer service by phone, email and in person, and ensure accurate data across hospital systems.

With strong time management and teamwork, you will support rebooking, maintain confidential records, and help deliver timely patient care in a supportive

Formación

• GCSEs in English Language and Maths or functional skills.
• Experience dealing with patients/customers by telephone.
• IT literate with Word, Outlook and Excel.
• Excellent communication and English language skills.
• Knowledge of medical terminology.
• Working knowledge of hospital IT systems.

Responsabilidades

• Book, amend and monitor outpatient appointments in line with specialty booking procedures.
• Manage patient referrals through e-Referral systems and worklists to support timely access to care.
• Deliver excellent customer service to patients, clinicians and colleagues via telephone, email and face-to-face interactions.
• Respond to enquiries and messages promptly, resolving issues where possible and escalating when required.
• Maintain accurate patient records and ensure high-quality data across hospital systems.
• Support the rebooking of cancelled clinics, helping minimise disruption for patients.
• Process patient information in a timely and accurate manner to support effective clinical care.
• Adhere to Trust policies and procedures, particularly regarding confidentiality, information governance and data protection.
• Maintain organised administrative systems, including scanning, filing and the secure disposal of confidential information.
• Work collaboratively with colleagues, providing cross-cover and supporting the wider team when needed.
• Assist with the induction and training of new team members where appropriate.

Conocimientos

Communication

Telephone handling

Medical terminology

NHS administration

Hospital systems

Educación

GCSE English

GCSE Maths

Herramientas

Microsoft Word

Microsoft Outlook

Microsoft Excel

Descripción del empleo

Somerset NHS Foundation Trust is seeking an Outpatient Appointments Administrator to coordinate and manage appointments within a busy call-centre and administrative setting. You will book, amend, and monitor referrals, provide high-quality customer service by phone, email and in person, and ensure accurate data across hospital systems.

With strong time management and teamwork, you will support rebooking, maintain confidential records, and help deliver timely patient care in a supportive