Senior Order Operations Specialist

Eames Group; Newcastle upon Tyne; On-site; GBP 32,000 - 47,000; Full time

Job summary

Eames Group in Newcastle is seeking an experienced Senior Administrator to join its Order Operations team. You will ensure orders, invoices and licence provisioning are accurate and on time, while supporting colleagues and coaching the team where needed.

Office-based role (3 days a week) with cross‑functional collaboration with Sales, Customer Success and Finance. Strong attention to detail and solid Excel skills are essential; Salesforce familiarity is a bonus.

Qualifications

• Experience in order management, sales operations or a similar admin-heavy role.
• Strong attention to detail and confident communication skills; intermediate Excel.
• Salesforce experience is a bonus.

Responsibilities

• Process orders, invoices and licence provisioning accurately and on time.
• Manage customer and partner queries through shared inboxes and own escalated cases.
• Check quotes, invoices and sales orders for accuracy.
• Keep records up to date in Salesforce and support data fixes for the sales team.
• Coach colleagues, create training materials and process guides, cover Team Leader when needed.
• Spot recurring issues and help improve processes, including testing system changes.
• Represent the team in cross-functional meetings and build relationships across Sales, Customer Success and Finance.

Skills

Order management

Sales operations

Attention to detail

Communication skills

Excel

Salesforce

Job description

Eames Group in Newcastle is seeking an experienced Senior Administrator to join its Order Operations team. You will ensure orders, invoices and licence provisioning are accurate and on time, while supporting colleagues and coaching the team where needed.

Office-based role (3 days a week) with cross‑functional collaboration with Sales, Customer Success and Finance. Strong attention to detail and solid Excel skills are essential; Salesforce familiarity is a bonus.