Senior Administrator

Eames Group; Newcastle upon Tyne; Sur place; GBP 32 000 - 47 000; Plein temps

Résumé du poste

Eames Group in Newcastle is seeking an experienced Senior Administrator to join its Order Operations team. You will ensure orders, invoices and licence provisioning are accurate and on time, while supporting colleagues and coaching the team where needed.

Office-based role (3 days a week) with cross‑functional collaboration with Sales, Customer Success and Finance. Strong attention to detail and solid Excel skills are essential; Salesforce familiarity is a bonus.

Qualifications

• Experience in order management, sales operations or a similar admin-heavy role.
• Strong attention to detail and confident communication skills; intermediate Excel.
• Salesforce experience is a bonus.

Responsabilités

• Process orders, invoices and licence provisioning accurately and on time.
• Manage customer and partner queries through shared inboxes and own escalated cases.
• Check quotes, invoices and sales orders for accuracy.
• Keep records up to date in Salesforce and support data fixes for the sales team.
• Coach colleagues, create training materials and process guides, cover Team Leader when needed.
• Spot recurring issues and help improve processes, including testing system changes.
• Represent the team in cross-functional meetings and build relationships across Sales, Customer Success and Finance.

Connaissances

Order management

Sales operations

Attention to detail

Communication skills

Excel

Salesforce

Description du poste

A Newcastle-based company is looking for an experienced Senior Administrator to join its Order Operations team. You'll keep customer and partner transactions running smoothly, while also supporting colleagues and helping the team improve how it works. The role is office-based 3 days per week.

What you'll be doing:

• Working with Account Managers and Business Partners to process orders, invoices and licence provisioning accurately and on time
• Managing customer and partner queries through shared inboxes, and taking ownership of the trickier or escalated cases
• Checking quotes, invoices and sales orders for accuracy before they're processed
• Keeping records up to date in Salesforce and supporting the wider sales team with data fixes and admin
• Coaching and guiding colleagues, creating training materials and process guides, and stepping in as cover for the Team Leader when needed
• Spotting recurring issues and helping to improve processes, including testing system or process changes
• Representing the team in cross-functional meetings and building strong relationships across Sales, Customer Success and Finance

What you'll bring:

Experience in order management, sales operations or a similar admin-heavy role, strong attention to detail, confident communication skills and intermediate Excel. Salesforce experience is a bonus.