Sales Order Specialist - Admin & Customer Care

Elite Personnel Ltd; Birmingham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Company pension

Tea and coffee provided

Job summary

Elite Personnel Ltd in North Birmingham is recruiting an experienced Sales Administrator to join a fast-paced sales office. You will confidently handle sales orders, customer enquiries and general sales administration, ensuring accuracy and timely responses in a busy environment.

The role requires recent proven experience in sales administration or sales support, superb telephone manner, strong order processing and customer service skills, and good IT proficiency with familiar systems such as

Qualifications

• Recent, proven experience in a similar Sales Administrator or Sales Support position is essential.
• Excellent telephone manner and confidence handling a high volume of calls.
• Strong sales order processing and customer service experience.
• Excellent communication and organisational skills.
• Good attention to detail and the ability to work accurately under pressure.
• Confident IT skills and the ability to work with sales order processing systems.
• Knowledge of Opera or SAP would be advantageous.

Responsibilities

• Handle a high volume of incoming calls and customer enquiries.
• Process sales orders accurately and efficiently.
• Manage customer email enquiries and provide excellent customer service.
• Prepare sales invoices and process credits.
• Maintain and update customer price lists and stock pricing.
• Liaise with warehouse and despatch teams regarding stock availability and delivery schedules.
• Coordinate with couriers.
• Record and maintain accurate internal database records.
• Support the sales team with general administration and daily tasks.

Skills

Customer service

Telephone handling

Sales order processing

Organisational skills

Attention to detail

IT skills

Tools

Opera

SAP

Job description

Elite Personnel Ltd in North Birmingham is recruiting an experienced Sales Administrator to join a fast-paced sales office. You will confidently handle sales orders, customer enquiries and general sales administration, ensuring accuracy and timely responses in a busy environment.

The role requires recent proven experience in sales administration or sales support, superb telephone manner, strong order processing and customer service skills, and good IT proficiency with familiar systems such as